MACC's December eMessage

The latest news from your friends at MACC

In this issue…

> President’s Message
> Featured Employee
> Technical Information
> Product Spotlight
> Software Update
> Featured Recipe

MACC Calendar

January’s transmit day for first of the month billing is December 22nd.

MACC Events

Midwest Road Shows
• Hays, KS – March 14th
• Topeka, KS – March 15th
• Cedar Rapids, IA – March 21st
• Des Moines, IA – March 22nd
Learn more

MACC Users Group
• April 17th-20th
• Chandler, AZ
Learn more

MACC Announcements

16.2 material is on the Client Pages
Don’t forget, complete information for version 16.2 of Customer Master and Accounting Master is available on MACC’s Client Pages. There are also Enhancement Summaries for MACC Mobile and the Time Management System. Follow this link to log-in.

Christmas and New Year’s Day support hours
MACC will be closed in observance of Christmas on Monday, December 26th and New Year’s Day on Monday, January 2nd. Regular support hours will be in place for the rest of December and January.

Featured web training

We recently updated our web training options for MACC Mobile. These courses can show you how to take full advantage of all the features and benefits of the MACC Mobile product. Links to course details and registration are below. MACC Client Page access is required to view the links.

Trivia Winner

Congratulations to Rockwell Cooperative Telephone Association’s Renae Gossweiler who won this month’s MACC Trivia Challenge Contest. Click here for the winning answers and look for MACC Updates for more chances to win.

Printable Newsletter

Click here for a hard copy of our newsletter

Craig Aman

President’s Message

A look back and a look ahead

By Craig Aman, President and CEO

Thanksgiving has already come and gone, we survived Black Friday shopping (thankfully football kept me entertained on Black Friday), the Christmas lights are up, and now 2016 is drawing to a close. As we are getting ready to prepare our New Year’s Resolutions, I want to take this opportunity to thank you for your continued confidence in the MACC family. Your success is our success, and I speak for all MACC associates when I say we look forward to our continued partnership to make 2017 a great year.

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MACC’s Featured Employee

Anne Godsey

Anne Godsey is December’s featured employee. She is an IS Project Manager, also known as a Scrum Master in the Agile project management world. Anne has the important task of guiding a wide variety of Customer Master, Accounting Master and application interface projects from start to finish.

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Technical Information

All things Dell

Did you know MACC is now a Premier Dell reseller? That’s right, we can now be your partner in all things Dell… and beyond! As a Dell partner, we are able to secure better pricing and, in turn, pass the savings on to your company. Savings are always welcome! In fact, we have consistently seen over 10-15% in savings on hardware for our customers as a result of becoming a Dell partner!

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Product Spotlight

New trouble reporting options for Web Self Care

MACC has published a revised version of our Web Self Care (WSC) product. This update focused on improving communications related to trouble ticket information with the addition of two new features:
• Viewing of trouble ticket history
• Option to generate an actual trouble ticket in real time vs. generating an email

Read the article