MACC's December eMessage

The latest news from your friends at MACC

In this issue…

> President’s Message
> Software Update
> MACC Success Story
> Featured Employee
> Creative Solutions
> Technical Information
> What’s New on MACC’s website?
> Featured Recipe

MACC Calendar

January’s transmit day for first of the month billing is December 23rd. The complete transmit schedule for 2020 is now available. Follow this link to access it.

MACC Announcements

MACC will be conducting network maintenance on December 8th
From 10:00 a.m. to 3:00 p.m. (Central) on Sunday, December 10th, our technicians will conduct maintenance on our network. During this time, web-based services from MACC may be unavailable. This affects MSaaS and all MACC websites (Web Reporting, TMS, FTP, etc.) as well as online access to customer statements. Going forward, MACC will be scheduling network maintenance during the same timeframe on the second Sunday of each month. Please contact your MACC Client Relations Manager or Account Manager if you have questions regarding this maintenance schedule.

Holiday support hours
MACC will be closed in observance of Christmas on December 25th and the New Year on January 1st. Enjoy a wonderful holiday season with your loved ones!

Jump Start Training
Jump Start Training is available for Customer Master at our headquarters in Blair, Nebraska. The training is perfect for new employees or anyone who needs a refresher in using our products. To schedule Jump Start Training for your employees, please contact Julie Riecken, Training Support Manager, at 402-533-5313 or [email protected].

Printable Newsletter

Click here for a printable copy of our newsletter.

President’s Message

You made 2019 a wonderful year for all of us

By Craig Aman, President and CEO

As the holidays are upon us again, it is a wonderful time to reflect on the path we’ve taken and to give thanks for those who joined us on the journey. I appreciate all of you for being members of the MACC family, whether you’ve been with us for years or have just come on board during 2019. If you had the opportunity to attend this year’s MBTC, you might have noticed a lot of new faces among your peers as 2019 brought quite a growth spurt to the MACC family tree.

Read the article
Craig Aman, MACC President and CEO

Craig Aman

Software Update

Important – Don’t forget these billing tasksBilling reminder

Taking a little time to make sure your bill messages and inserts are configured properly before you transmit can help ensure your company has a smooth billing month. Below are a few tips to help.

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MACC Success Story

PiE is a recipe for efficiency

MACC cooked up a fresh slice of PiE for Ntec and the recipe turned out to be quite a hit. In fact, as Laura Gullickson, the Wisconsin company’s CFO and Office Manager, explained, our PiE turned out to be “the best investment Ntec has made in MACC so far.”

So…what kind of PiE are we talking about here?

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Recipe box

MACC’s Featured Employee

Vishal ChennuruVishal Chennuru

When a new company converts to MACC, a virtual mountain of customer and billing data comes with it. Vishal Chennuru, December’s featured employee, is part of a MACC team which imports this data into our products’ databases. As a MACC Programmer, he writes SQL scripts to process and ensure the new data is converted and loaded successfully.
Read the article

Software Update

Get the message out with CM and AutoPilotCM Messenger and AutoPilot

Customer Master includes a number of notification tools in our Messenger Suite. MACC’s Trainers can provide guidance on setting up simple text-style emails. However, you may want to consider using our Creative Services Team to design professional, polished HTML emails through our AutoPilot service. The following are examples of emails you may want to consider.

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Creative Solutions

Tips to make your “bleeds” pain freePainfree

In this article, we’re going to talk about bleeding. No, this isn’t some horror-related topic left over from Halloween or a medical procedure gone wrong. Instead, it’s going to be a quick description of what a “bleed” is when it comes to printing and how you can configure your designs to use this technique.

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Technical Information

Christmas cheer or cyber fear?

Tech Support articleWith the holidays right around the corner we often shop around online for the best deals. We scan through our emails looking for coupons and ads from companies we may have subscribed to or bought from in the past. Always exercise caution when spending money online. There are a few tips and tricks to keeping your information safe while shopping on the web.

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What’s New on MACC’s website?

MACC’s 2019 SSAE 18 audit report on controls placed in operation of our telephone and carrier access billing applications is now available.

Client Page credentials are required to view this content. Need help remembering your username and password? Let us know as we’re happy to help.

Featured recipe

Featured Recipe – Chicken Cordon Bleu Casserole

This hearty meal is perfect for chilly winter days.

  • 1 large rotisserie chicken, meat removed and pulled (about 5-6 cups)
  • ½ pound sliced deli-style black forest or smoked ham, chopped
  • ½ pound sliced Swiss cheese
Get the recipe

Industry Calendar

MACC’s on the go and here is where we’ll be in the coming month:

Learn more