MACC's February eMessageThe latest news from your friends at MACC
In this issue…
March’s transmit day for first of the month billing is February 22nd. Follow this link to see the complete 2019 transmit calendar.
2019 MACC Road Show
March 13th and 14th – Kansas
April 9th and 10th – Iowa
2019 Users Group
April 16th-18th, 2019
Wild Horse Pass Hotel and Casino
Session One: September 4th-6th
Session Two: September 9th-11th
MACC will be conducting network maintenance on February 10th
From 10:00 a.m. to 3:00 p.m. (Central) on Sunday, February 10th our technicians will conduct maintenance on our network. During this time, web-based services from MACC may be unavailable. This affects MSaaS and all MACC websites (Web Reporting, TMS, FTP, etc.) as well as online access to customer statements. Going forward, MACC will be scheduling network maintenance during the same timeframe on the second Sunday of each month. Please contact your MACC Client Relations Manager or Account Manager if you have questions regarding this maintenance schedule.
Jump Start Training
Jump Start Training is available for Accounting Master and Customer Master at our headquarters in Blair, Nebraska. The training is perfect for new employees or anyone who needs a refresher in using our products. To schedule Jump Start Training for your employees, please contact Julie Riecken, Training Support Manager, at 402-533-5313 or [email protected].
Featured Web Training
Service Order Templates
Use Service Order templates to pre-format information about accounts – making it easy to apply a specific profile to a new or existing account. Details such as USP codes, OCCs, report areas, tax areas, etc. can be pre-established in a template, and then with a simple click of a button, those details will be associated with the tier or even the entire account.
Congratulations to Sharon Patsey from Lennon Telephone Company who won this month’s MACC Trivia Challenge Contest. Look for MACC Updates for more chances to win!
Click here for a printable copy of our newsletter.
MACC is committed to you! Take our survey!
By Craig Aman, President and CEO
As another year passes by, it gives us all a chance to reflect on the past 12 months. I’m sure even if an official New Year’s Resolution isn’t made, most of us do take a few moments to think about any new year as a time to do things differently – better – more efficiently. Whatever the words or phrases are, the meaning is the same: we look at a new year as a fresh start.
So as we have the first month of 2019 under our belt, I would like to first thank you all for your continued partnership. MACC is so proud to call you our partner, and we appreciate your trust that we are truly trying to build products and services to enhance your businesses. Without you, we wouldn’t be here; and we take our commitment to you very seriously.
MACC continues to grow!
Minnesota Valley Telephone Company chooses MACC
The Minnesota Valley Telephone Company recently converted to Mid America Computer Corporation’s (MACC) BSS/OSS solution. The company uses MACC’s products to run key aspects of its business, including billing, customer management, and maintaining facility records. Based in Franklin, Minnesota, the company serves the communities of Franklin, Lucan, Milroy and Winthrop with high-speed internet and telephone service.
MACC’s Featured Employee
Peggy Toxword is February’s featured employee. She is a CABS Senior Analyst and is instrumental in making sure our clients receive the carrier access revenue they deserve. Peggy acts as a hub within our CABS Team and ensures CABS go out accurately and on-time each month. She also helps new clients as they transition to MACC for CABS, plus handles a variety of other responsibilities.
Client Relations News
“Keep your skills up to par!” with MACC’s spring events!
MACC is teeing up lots of great tips and tricks to take on the road so we can bring you the latest news on our products and services. In March and April, our Midwest Road Shows will be in Kansas and Iowa. Then we are heading west to the MACC Users Group in Chandler, Arizona. Details and registration for both events are now available.
Goodbye Explorer, hello Edge!
The end of Microsoft’s Internet Explorer has begun. As many people upgrade to Windows 10, they will see a new Internet icon on their desktop. The old Internet Explorer is still available but is no longer the default browser. Internet Explorer 11 will be the final version to be released. Support and security updates for the browser are said to continue for the next five years according to Microsoft.
MACC Website Updates
Our Training Team has created new MACC Minutes tutorials for Customer Master. Check them out today and learn something new!