MACC's June eMessageThe latest news from your friends at MACC
In this issue…
July’s transmit days for first of the month billing are June 21st or 24th. Follow this link to see the complete 2019 transmit calendar.
Session One: September 4th-6th
Session Two: September 9th-11th
Registration is OPEN!
MACC will be conducting network maintenance on June 9th
From 10:00 a.m. to 3:00 p.m. (Central) on Sunday, June 9th our technicians will conduct maintenance on our network. During this time, web-based services from MACC may be unavailable. This affects MSaaS and all MACC websites (Web Reporting, TMS, FTP, etc.) as well as online access to customer statements. Going forward, MACC will be scheduling network maintenance during the same timeframe on the second Sunday of each month. Please contact your MACC Client Relations Manager or Account Manager if you have questions regarding this maintenance schedule.
Jump Start Training
Jump Start Training is available for Customer Master at our headquarters in Blair, Nebraska. The training is perfect for new employees or anyone who needs a refresher in using our products. To schedule Jump Start Training for your employees, please contact Julie Riecken, Training Support Manager, at 402-533-5313 or [email protected].
Featured Web Training
What’s New in Customer Master 19.1
Want to save time? Want to do things more efficiently? We are going to show you at least five new enhancements to help you in your daily work! These updates include Service Order Templates, new Disconnect Wizard defaults, E911 updates, Security Depots Mass Refunds, OCC mass updates with tax changes, and more!!
What’s New in Accounting Master 19.1
During this training, you’ll learn about new Accounting Master enhancements to help you in your daily work. Topics will include Inventory Cycle Count, Updates to TMS, Purchase Order Copy, Undo Last Bank Reconciliation and much more.
Congratulations to Joann Horn at Palmerton Telephone Company, who won this month’s MACC Trivia Challenge Contest. Look for MACC Updates for more chances to win!
Client Relations News
Grab your cape! MBTC 2019 registration is open!
MBTC 2019 is right around the corner, and registration is OPEN! Go to www.maccmbtc.com to get all the details about this year’s conference. Put on your mask, get into your cape, and get ready for a meeting of the Super Heroes; as our MACC Super Heroes are working hard to assemble a conference that will be informative, educational, and fun!
MACC Success Story
RVTC sees big results from a small investment
“We have had great results with on-bill ads!”
This is how Shawn Schany, Sales Associate for River Valley Telecommunications Coop (RVTC), describes the company’s experience with MACC’s on-bill ads. The ads, located on the face page of a company’s monthly statements, are a small investment delivering big results. If customers look at the statement to see how much they owe, the ad is almost impossible to miss.
MACC’s Featured Employee
Mary Erixon is June’s featured employee. As a Customer Master Software Support Representative she answers questions from clients and assists them in using the product on a day-to-day basis. Mary also helps them with Customer Master upgrades. If you’ve called for Customer Master help, there is a good chance you’ve spoken with her over the last few years.
MACC continues to grow!
Blanchard Telephone Company converts to MACC
Blanchard Telephone Company recently completed its conversion to Mid America Computer Corporation’s (MACC) BSS/OSS solution. With the completed conversion, the company’s billing and account management needs are now met by MACC. Please join us in welcoming them to the MACC family!
We’ve made some awesometastic improvements to Web Self-Care
MACC is constantly improving our products so you can become even better at serving your customers. One of our latest examples of product improvement can be found in our Web Self-Care (WSC) system. The improvements have made it easier for customers to register for WSC and pay their bill once they are enrolled.
The bad guys are out there! Be ready for them with a good backup system
Have you ever seen an exciting Hollywood blockbuster where the cloaked bad guy smashes his keyboard in front of a command center of monitors and cans of empty Red Bull? In these movies, the “hackers” are always quick to get in, take what they want, and get out. And they are always rewarded with a flashing screen that says “ACCESS GRANTED!” While real life hacking isn’t nearly this easy or glorious, these are real threats to cyber security nonetheless.
One of the many ways to protect yourself from cloaked antagonists wearing Guy Fawkes masks is to have a good backup system and here is some of what MACC has to offer!
Featured Recipe-Cucumber Salsa
This salsa is a fun and tasty addition to your next summertime outing.
- 2-3 cucumbers…seeded and chopped
- 28 ounces of petite tomatoes, drained (or fresh)
- 1 package of dry Hidden Valley Fiesta dressing
- 1/2 cup of chopped red onion
- 1/4 cup of rice vinegar
- 1 Jalapeno pepper…chopped
MACC’s on the go and here is where we’ll be in the coming month:
- OTA (OK) Summer Conference/Showcase
- NYSTA Annual Conference
- IBTA (IN) Annual Convention
- OTA/WITA Joint Annual Conference
- ITA (IL) Annual Convention
- TSTCI Spring Managers Meeting
- TELSE Summer Symposium
- ICA Golf & Grill Classic