MACC's June 2021 eMessage

The latest news from your friends at MACC

President’s Message

Thanks for your help on the survey

by Craig Aman, President and CEO

Hello on a beautiful late spring day! I want to take a moment and pass along findings from the recently completed 2021 MACC Client Satisfaction Survey. MACC’s scores for our products, customer service, and whether a client would recommend us to another telecom company all went up compared to 2020 and were among the highest we’ve received in the last decade.

Thank you to all who participated! If you didn’t have an opportunity to participate in the 2021 survey, I would encourage you to do so in 2022. Our survey is a crucial tool we use to ensure MACC is delivering the products, services, and customer care our clients need to succeed.

Craig Aman
Back with a bang
Pop-up Training
3 Days of Learning…12 Classes

Unlimited Opportunities!

All this for just $99* per person!

Learn new, time-saving skills from the comfort of your office, with the option to take any or all of this month’s courses!

June Pop-up Training Dates:

• Tuesday, June 15th
• Wednesday, June 16th
• Thursday, June 17th

*These courses are not WOW Training

Featured Employee

Steve Appel

Steve Appel is the featured employee for June. He is one of MACC’s National Sales Representatives. If you attend telecom industry events, there is a pretty good chance you’ve met Steve. Whether he is “on the road” or in the office, Steve works closely with prospective clients to determine if MACC is the right solution for their billing needs.

Steve Appel
Software Update

Software Update

Important security tips for eMACC Services

We recommend companies use caution when managing Admin passwords for eMACC services. In other words, sharing Admin passwords is NOT recommended. Each CSR with access to eMACC services should have their own individual User ID and Password.

In addition, the Admin user is able to manage logins for Web Self Care and Web Reporting. It’s not necessary to contact eMACC support for resets. Click the button below for instructions on managing CSRs and passwords in your office.

Technical Information

We have a new Security Alert Archive

MACC’s Technical Support Team is continually monitoring for potential cyber security threats and vulnerabilities. When we come across something that would be helpful to your organization, we want to pass that on to you. An example is the alert we sent out last month regarding a required update for Dell computers. If you haven’t completed the update, please do so by following the instructions found at this link.

We also send out notifications to clients reminding them to schedule tests of their MACC Application Recovery Service (MARS) and to conduct Technical Support Program (TSP) annual assessments.

For future reference, we have started an archive of these alert notices. You’ll find the archive in the Technical Support section of MACC’s Client Central. We’ll continue to add updates here so you have a trusted resource from which to draw upon.

If you have any questions about the archive, or other cyber security considerations, please don’t hesitate to ask us. You can reach us at 402-533-5300 or [email protected].

Technical Information

MACC Calendar

July’s transmit day for first of the month billing is June 23rd. Follow this link to see the complete 2021 transmit calendar.

MACC is involved in the industry

Click to see a list of events we’ll be attending.

Printable Version of MACC’s eMessage

Click to download a printable version of this newsletter.

Featured Recipe – Corn Salad

Here is another recipe that’s perfect for a picnic or poolside gathering. Get the recipe.

Maintenance Sunday – June 13th

From 10:00 a.m. to 3:00 p.m. (Central) on Sunday, June 13th, our technicians will conduct maintenance on our network. During this time, web-based services from MACC may be unavailable. This affects MSaaS and all MACC websites (Web Reporting, TMS, FTP, etc.) as well as online access to customer statements. Going forward, MACC will be scheduling network maintenance during the same timeframe on the second Sunday of each month.