MACC's May 2020 eMessage

The latest news from your friends at MACC

In this issue…

> Customer Master 20.1 Highlights
> Accounting Master 20.1 Highlights
> Featured Employee – Claire Ford
> Featured Employee – Rex Rogers
> Software Update
> Rockin’ Reports
> What’s New on MACC’s Website
> Featured Recipe

MACC Calendar

June’s transmit day for first of the month billing is May 22nd. Follow this link to see the complete 2020 transmit calendar.

MACC Announcements

Memorial Day Hours
MACC will be closed on Monday, May 25th in honor of Memorial Day. Regular support hours will be in place during the rest of the month.

MACC will be conducting network maintenance on May 10th
From 10:00 a.m. to 3:00 p.m. (Central) on Sunday, May 10th, our technicians will conduct maintenance on our network. During this time, web-based services from MACC may be unavailable. This affects MSaaS and all MACC websites (Web Reporting, TMS, FTP, etc.) as well as online access to customer statements. Going forward, MACC will be scheduling network maintenance during the same timeframe on the second Sunday of each month. Please contact your MACC Client Relations Manager or Account Manager if you have questions regarding this maintenance schedule.

Reminder – eMACC applications received cybersecurity enhancements
Our eMACC Team implemented cybersecurity enhancements across our web applications on Monday, March 16th. These enhancements were made to support increased awareness of cybersecurity threats. The enhancements include a required password change to access eMACC products. Login to our Client Pages and then review the Cybersecurity Update on our eMACC page for details.

Featured Web Training

What’s New in Customer Master 20.1
We’ll walk you through updates to Inquiry, new features related to Service Order and Trouble Tickets, an overview of new Messaging options, and updates to reports. Some really exciting updates include a new in-grid editor for Addresses – making managing your Customer Master addresses so much more efficient. We’ll also look at new Billing Categories and methods to handle unreturned equipment.

What’s New in Accounting Master 20.1
We’ve made changes to some of your favorite features including Purchase Order Requisition Approval Improvements, Purchase Order Requisitions Improvements, FMLA Tracking, AR Recurring Entry Improvements, Align Check Template, and Custom Grid Reports Suite.

Printable Newsletter

Click here for a printable copy of our newsletter.

Version 20.1 is now available!New

Version 20.1 is the latest edition of Customer Master and Accounting Master. Checkout highlights of this edition, each product’s Update Letter, and links to online training that can help you get the most out of Customer Master and Accounting Master 20.1.

Additional Product Enhancements

MACC Mobile also received an update in conjunction with the 20.1 release. Click the link below for the product’s Enhancement Summary.

Please note, Client Page access is required to view the Update Letters and Enhancement Summary.

MACC’s Featured Employees

Claire Ford and Rex Rogers

In May, both Claire Ford, CABS Analyst I – Special Services, and Rex Rogers, Vice President of Information Services, will retire after many years of service to MACC and our clients. In honor of their retirement, both Claire and Rex are this month’s featured employees.
Claire Ford

Claire Ford

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Rex Rogers

Rex Rogers

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Software Update

Work from homeCheck out these timely Customer Master tips

During these work from home times, the more automation you can take advantage of, the better! For example, you might want to consider using the Messenger Suite to send e-mails or texts to your technicians when a service order or trouble ticket is assigned. You can include some details of the order in the message and even attach a .PDF copy of the Service Order or Trouble Ticket.

Read the article

Rockin’ Reports

Stay on top of delinquent accounts with BL63 reports

With everything turned upside down from COVID-19, some companies are holding off from sending Delinquent Notices to Past Due Accounts that may have fallen on tough times. They also may be taking part in the Keep America Connected Pledge. I had a client ask which report shows customers who are delinquent?

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What’s New on MACC’s website?

MACC’s Training Team recently completed a new MACC Minute Tutorial. This one covers the use of Inquiry features in Customer Master

Client Page credentials are required to view this content. Need help remembering your username and password? Let us know as we’re happy to help.

Featured Recipe – Creamy Chicken Noodles

Here is another easy recipe created from items you probably have in the pantry.

  • 16 oz. egg noodles
  • 1 can of condensed cream of chicken soup
  •  1/2 cup milk
  •  12 oz. canned chicken breast
  •  1/3 cup grated Parmesan cheese
  •  1/8 teaspoon ground black pepper
Get the recipe
Featured recipe