MACC's November eMessageThe latest news from your friends at MACC
In this issue…
December’s transmit day for first of the month billing is November 22nd.
MACC will be conducting network maintenance on Sunday, November 12th
From 10:00 a.m. to 3:00 p.m. (Central) on Sunday, November 12th, our technicians will conduct maintenance on our network. During this time, web-based services from MACC may be unavailable. This affects MSaaS and all MACC websites (Web Reporting, TMS, FTP, etc.) as well as online access to customer statements.
Going forward, MACC will be scheduling network maintenance during the same timeframe on the second Sunday of each month. Please contact your MACC Client Relations Manager or Account Manager if you have questions regarding this maintenance schedule.
Thanksgiving support hours
MACC will be closed in observance of Thanksgiving on Thursday, November 23rd. Regular support hours will be available on Wednesday, November 22nd and Friday, November 24th.
Featured web training
What’s New Training
The best way to learn about all the new features in version 17.2 of MACC’s products is to take our “What’s New” web training courses. Click the links below for details.
Congratulations to Tammy Horst from River Valley Telecommunications Cooperative who won this month’s MACC Trivia Challenge Contest. Click here for the winning answers and look for MACC Updates for more chances to win.
Click here for a printable copy of our newsletter.
A new version of TMS is now available
A new version of the eMACC Time Management System (TMS) is available this month. Users will find TMS to be even more adept at adjusting to all devices. Whether you use a smart phone, tablet, or desktop computer, TMS will be even easier to use in the office or in the field.
MACC’s Featured Employee
Greg Simpson is MACC’s featured employee for November. He is MACC’s Technology Services Manager. The team he manages is primarily responsible for the installation and support of the hardware and technology that MACC uses for day-to-day operations. It also provides hardware services and technical support to customers.
The 2018 bill transmit schedule is now available
The suggested 2018 bill transmit schedule for first of the month billing companies is now available on MACC’s Client Pages. Follow this link to view and save the schedule in PDF format.
Ready for some fall plant cleanup?
Managing plant efficiently and correctly within Customer Master has many benefits. For many companies, plant records are as important as their USP codes in their overall business perspective. Unfortunately, over the course of time, companies may have some messy plant records within Customer Master if they are not regularly maintained and monitored.
At MACC we are always striving to do more to keep your CPNI (Customer Proprietary Network Information) secure. One way we are doing this is through the use of File Transfer Protocol with SSL Security or FTPS. FTPS uses SSL encryption to encode the data during transmission, similar to what HTTPS does for secure websites.
AccessMart can help with year-end reporting
Are you required to create year-end reports? Remember, AccessMart can help you. AccessMart is MACC’s web-based revenue assurance and reporting tool. It can generate annual reports on minutes of use by carrier, revenue and usage by jurisdiction, and much, much more in just minutes.