MACC's October 2020 eMessageThe latest news from your friends at MACC
In this issue…
November’s transmit day for first of the month billing is October 23rd. Follow this link to see the complete 2020 transmit calendar.
MACC will be conducting network maintenance on October 11th
From 10:00 a.m. to 3:00 p.m. (Central) on Sunday, October 11th, our technicians will conduct maintenance on our network. During this time, web-based services from MACC may be unavailable. This affects MSaaS and all MACC websites (Web Reporting, TMS, FTP, etc.) as well as online access to customer statements. Going forward, MACC will be scheduling network maintenance during the same timeframe on the second Sunday of each month. Please contact your MACC Client Relations Manager or Account Manager if you have questions regarding this maintenance schedule.
Featured Web Training
Auto-Reconnect for Non-pay Disconnects
This session offers participants an easy and efficient way to handle reconnections of accounts that have been disconnected for non-pay. A one-time setup allows users to run this tool and reconnect accounts without having to perform manual service orders.
If you’ve never been through Accounting Master year-end processing, or if you simply want a review of the year-end processes, you’ll want to join us for this session. We’ll discuss closing out of your year, making adjusting entries, and reporting. We’ll also review with you any setup that should be done before you begin the next fiscal year.
Click here for a printable version of our newsletter.
With MACC, you’re ready for the TV Viewer Protection Act
MACC continues to strive to meet your telecommunication billing needs and provide seamless implementation of new FCC guidelines and regulations. On December 20th, 2019, the Television Viewer Protection Act of 2019 became law. The act imposes several restrictions on the way video and broadband providers advertise and bill for their services. These changes were scheduled to become effective on June 20th, 2020, but due to the national pandemic, the deadline was delayed six months.
While MACC’s billing process is highly automated, there is an experienced team of associates who keep the entire operation running smoothly. One of those associates is Travis Burns, who is this month’s featured employee. As a production operator, he is among the MACC employees who ensure your statements and inserts are printed on time, the right stuffers are inserted into the appropriate envelopes, and generally everything is running smoothly when it comes to your company’s physical bills.
We’re ready to help you with tax form processing
With another tax season quickly approaching, the Accounting Master Software Support Team is preparing to support your tax processing needs. A form on the Client Pages is now available to notify us of your 2020 tax form processing plans. Whether you need anything from us or not, we would still like to hear from you, just to ensure we have the means available to promptly assist you with your tax form processing needs. Use this link to access the form: Tax Form Processing Options
As you look through your monthly reports (billing CD or on paper), you may notice a NEW report. It is the BLSUR Report, which gives you a view of the surcharges MACC’s Data Management Team maintains for your company. This report follows the surcharge sheet you filled out and returned to MACC for proper application of surcharge revenues.
An Iowa telecom finds search engine success
Just Google it! Ensuring your company’s website is search engine friendly is likely the best advertising investment you can make. 46 percent of all Google searches are looking for local information and 88% percent of searches for local businesses on a mobile device result in a call or visit within 24 hours.*
What’s New on MACC’s website?
MACC’s Training Team again added new MACC Minutes training videos and continues to offer Jump Start Customer Master Training classes remotely. You can learn so many skills from the comfort of your home or office!
- MACC Minutes – Importer Tool
- MACC Minutes – LIDB/CNAM
- MACC Minutes – Payment Arrangements
- MACC Minutes – Plant Editor
- MACC Minutes – Serial Number Import
- Remote Customer Master Jump Start classes