MACC's October 2021 eMessage

The latest news from your friends at MACC
Resgister for Pop-up Training

Client Relations News

Stuff more education in! Pop-up Training returns in November

Mark your calendar for the next MACC Pop-Up training event! The event will be held Tuesday, November 16th through Thursday the 18th, and we are featuring a lot of new topics and sessions! Based on the feedback you’ve given us after our previous Pop-Up events, we’ll have What’s New in 2021 for both Accounting Master and Customer Master, a tour of the new Advanced Scheduler, MACC Mobile for Technicians and Inventory Specialists, Preparing for Year-End in Accounting Master, eBill Best Practices, Cybersecurity, and much more!

Pop-up Training
Success story

Success Story

Integration with Calix’s solutions delivers efficiencies

Fewer truck rolls (60 percent!), easier disconnect days, and an empowered tech support team are some of the benefits California-based Varcomm is enjoying thanks to the company’s integration between Customer Master and solutions from Calix.

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Software Update

We’re ready to help you with tax form processing

With another tax season quickly approaching, the Accounting Master Software Support Team is preparing to support your tax processing needs. A form on MACC’s Client Central is now available to notify us of your 2021 tax form processing plans. Whether you need anything from us or not, we would still like to hear from you, just to ensure we have the means available to promptly assist you with your tax form processing needs. Use this link to access the form: Tax Form Processing Options

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Software Update
Tech Support

Technical Information

Give extra consideration to cybersecurity this month

October is National Cybersecurity Awareness Month and we wanted to take a minute to share some helpful information with you regarding cybersecurity. If you are not already familiar with the CISA, we encourage you to check them out. A good place to start is the organization’s STOP. THINK. CONNECT campaign. The campaign can be found at: This site has tons of free resources that provide valuable information around on how you can improve your cybersecurity posture.

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Our Audit Trail provides a blue print for CABS Billing

The Audit Trail Report is a CABS Management Report available in Datamaster called CABAUDRF and TPEDAUD. When reviewing the Audit Trail, you will see it is a revenue assurance report, accounting for each message/record from the time it is received in MACC’s billing system. It is the blue print of your CABS billing.

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What's new on MACC's website

What’s New on MACC’s website?

New MACC Minutes tutorials continue to be added

For this month, our Training Team added a MACC Minute tutorial on Tax Table Import for Accounting Master. Our Product Team added new Enterprise functionality within MACC Mobile. Complete details are in the links below. You will need to first login to MACC’s Client Central to see the new material.

MACC Calendar
November’s transmit day for first of the month billing is October 22nd. Follow this link to see the complete 2021 transmit calendar.

Holiday Hours
As both Christmas and New Year’s Day fall on Saturdays this holiday season, MACC will be closed on Friday, December 24th and Friday, December 31st.

MACC is involved in the industry
Click to see a list of events we’ll be attending.

Printable version of MACC’s eMessage
Click to download a printable version of this newsletter.

Maintenance Sunday – October 10th
From 10:00 a.m. to 3:00 p.m. (Central) on Sunday, October 10th, our technicians will conduct maintenance on our network. During this time, web-based services from MACC may be unavailable. This affects MSaaS and all MACC websites (Web Reporting, TMS, FTP, etc.) as well as online access to customer statements. Going forward, MACC will be scheduling network maintenance during the same timeframe on the second Sunday of each month.

Featured Recipe – Pineapple Delight
This refreshing dessert is sure to be a favorite at your next family gathering. Get the recipe