Current eMessage > Product > July 2020

Product Spotlight

Web Self-Care has new upselling features

by Stacie Finken, Accounting Master Product Owner

MACC continues to make it easier to upsell your company’s products through our Web Self-Care system. This product, which links to your company’s website, has always offered the ability for end-users to upgrade their services, but an update made last month gives you more flexibility in how your services are displayed.

This flexibility is delivered through short codes and service groupings. Short codes allow you to easily include a user-friendly description of the services to which customers can upgrade. The description can match your marketing material or provide additional information. Previously the Web Self-Care descriptions matched the USP code descriptions in Customer Master, which is an option that remains available.

Web Self-Care’s second enhancement, service groupings, allow you to better organize and display your services. The enhancement makes it easy to create groups of internet, video, and telephone services. Combinations of services from different networks can also be created. The service groupings can be made available to only current customers, new customers, or both.

For complete details on these enhancements and information on additional improvements we have made to Web Self-Care, please review its Enhancement Summary on the Client Pages.

Not familiar with Web Self-Care?
With Web Self-Care, your customers are just a few clicks away from always being able to undertake most of the common reasons for calls or visits to your office. Customers can upgrade services, view statements, make payments, update contact information, report trouble, and more. New customers can also use Web Self-Care to subscribe to your services. Contact your MACC representative for more information.

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Article Archives

May 2020
CM 20.1 Highlights
AM 20.1 Highlights

April 2020
Web Self-Care receives enhancements

October 2019
CM 19.2 Highlights
AM 19.2 Highlights

September 2019
CM and AM 19.2 sneak peek

June 2019
Web Self-Care improvements

May 2019
CM 19.1 Highlights
AM 19.1 Highlights

December 2018
Real-time payments with CDS Global

October 2018
CM 18.2 Highlights
AM 18.2 Highlights

July 2018
Sales Lead

June 2018
Payroll on the go

May 2018

CM 18.1 Highlights
AM 18.1 Highlights

January 2018
eMACC Management Reports

2015-2017 Articles

December 2017
Web Self-Care got RIPPED!

November 2017
TMS Enhancements

October 2017
Accounting Master 17.2
Customer Master 17.2

July 2017
HUBB Reporting

April 2017
Customer Master 17.1 Highlights

January 2017
WSC Reporting Options

December 2016
WSC Reporting Options

October 2016
Customer Master 16.2 Highlights

October 2016
Accounting Master 16.2 Highlights

July 2016
AM Financial Report Tools

June 2016
CM 16.1 Highlights

January 2016
Accounting Master 15.2 Highlights

December 2015
Customer Master 15.2 Highlights