In this issue…

Software Update – Check out our tips and tricks archive

MACC’s Software Support Team is now including Tips and Tricks for our products in the updates they send out several times each month. These tips will typically be easy steps you can take to make your job easier by taking full advantage of our products’ capabilities. We’ve also started an archive of these tips and tricks on MACC’s website so you can refer back to them at anytime.

Client Relations News – How would you like to reduce postage costs by 80 percent?

Would you believe more than 80% of new customers would choose to receive their bill via e-mail instead of traditional mail? That’s what happened when a MACC client recently launched services in a new town, and on their online order form, the company gave customers the option to receive bills via e-mail.

Billing News – Postage rates decreased in April

Good news! The U.S. Postal Service decreased its postage rates last month. Effective April 10th, the following rates took effect:

MACC Events – Plan to attend the 2016 MBTC

“Individual commitment to a group effort–that is what makes a team work, a company work, a society work, a civilization work.” –Vince Lombardi

Mark your calendars and huddle up for the 2016 MACC Billing and Technology Conference (MBTC)!  Our team is busy planning another great conference packed with valuable training, product updates, informative sessions and as always, plenty of food and fun.

Creative Solutions – Passing on some win-back wisdom

Now and then, we’ll have clients ask us to help them with customer retention or win-back campaigns. These are great ideas as it’s almost always easier (and less expensive) to keep current customers compared to gaining new ones. I ran across a great article in last month’s Harvard Business Review with some really useful information regarding telecom customer win-back campaigns.