MACC's January 2024 eMessage

The latest news from your friends at MACC
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Welcome to the Family!

Harris added a softswitch, billing, and cloud-based communications platform company to the MACC family in December. 

PhoenixSoft offers Softswitch and Billing solutions through the Cirrus Suite of products which provide full scalability and carrier-grade reliability while integrating the best of cloud computing and softphone applications.  PhoenixSoft also offers the Simplified Networks suite of products consisting of a cloud-based unified communication solutions platform including VOIP, business phone service, SIP Trunks, hosted PBX, business texting, virtual meetings, and hosted call center.

Welcoming PhoenixSoft to the MACC family demonstrates our commitment to and focus on expanding MACC’s presence in the telecommunication and broadband sectors.  MACC has added PhoenixSoft to the other two acquisitions in 2023 – NewNet and NAMS Firefly.  Not only are we gaining a best-in-class softswitch and a cloud-based communications platform, but we are welcoming more team members with over 20+ years of telecom experience into our organization. 

Client Solutions News

Customer Satisfaction Survey

Each year, we send a Customer Satisfaction Survey because we truly value and appreciate your input.  We read each and every one of the responses, and use your suggestions to improve.  Please be on the lookout for the 2024 Customer Satisfaction Survey e-mail soon!

Product Spotlight
Product Spotlight

Client Solutions News

Thoughts on the New Year

by Joelle Kesling, Director of Sales + Marketing

Like many of you, I take the time to reflect each January.  I think about where I’ve been over the last year both personally and professionally, and about how I can make positive changes for the coming year.  I wouldn’t say these are necessarily New Year’s “resolutions”, because we all know how those generally turn out – but more of a time just to reflect. 

What I’m reflecting on right now is you – our customers.  I’ve been at MACC 35 years, and have gotten to know many of you very well.  We share stories of work and family and all that goes along with both.  We work together collaboratively when there are issues, and come out on the other side better than when we started.  We continuously learn.  We evolve.  So my point of writing down all my thoughts on this is just to remind you that we – the entire MACC team – are here for all of you.  We want to help, we want to guide, and we want to continue to collaborate so we can make things better for you.  Reach out to us for the good, the bad, and everything in between. 

I’ve said it a million times and it is most certainly cliché – but it’s not meant to sound insincere:  we can’t fix what we don’t know is broken.  So if there are things we need to help you through – whether it’s creating a new process for efficiency improvements, revising an old process because there is new functionality, explaining new functionality, helping you with continuing education … no matter WHAT, call us.  Talk to us.  Tell us what is going on so we can help.  Oh, and you can always call when things are good and tell us that, too. 

Thank you for trusting us with your business.  It truly is important to us, and it’s why we all show up each and every day – we show up for you. 


Happy New Year everyone!

Transmit Day
February’s transmit day for first of the month billing is January 24th. Follow this link for the complete 2024 schedule

MACC’s Monthly Recipes

Maintenance Sunday – January 13th
From 10 a.m. to 3 p.m. (Central) on Sunday, January 13th, our technicians will conduct maintenance on our network. During this time, web-based services from MACC may be unavailable. This affects MSaaS and all MACC websites (Web Reporting, TMS, FTP, etc.) as well as online access to customer statements. Going forward, MACC will be scheduling network maintenance during the same timeframe on the second Sunday of each month.

MACC is involved in the industry
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a list of events we’ll be attending.

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