MACC's May 2023 eMessage

The latest news from your friends at MACC

Customer Master 23.1 is now available!

Version 23.1 is the latest edition of Customer Master. Check out highlights of this edition, its Update Letter, and links to online education that can help you get the most out of the new features.

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Client Solutions

MBTC 2023’s website is live!

If you saw last month’s article on MACC’s Billing and Technology Conference (MBTC) for 2023, you know Session One is scheduled for September 6th through the 8th with Session Two slated for September 11th through the 13th. The question is whether you’ve figured out our 2023 theme. 😊 The clues were if you knew Jenny’s number and why the Chicago Bears were rapping.

To see this year’s theme, and much more, check out the recently launched MBTC 2023 website:
Read the article MBTC Website

Creative Solutions

Give a warm welcome to new customers with AutoPilot

The end of the onboarding process is the beginning of what is hopefully a long relationship with a new customer. To give your new customers a warm welcome, the Messenger Suite in Customer Master can be configured to automatically distribute “welcome” messages in the form of e-mails after an installation is complete.

Considering an addition of a welcome message to your on-boarding process? If so, here are some ideas for content.

Read the article
Creative Solutions

Transmit Day
June’s transmit day for first of the month billing is May 23rd. Follow this link for the complete 2023 schedule

Download MACC’s May Calendar
You’ll find our recipe of the month (Pineapple Chicken), a Customer Master Tip, and the TRIVIA Challenge (an opportunity to win MACC prizes). Download the May Calendar.

April’s Trivia Winner
Congratulations to Amber Swanton from Central Scott Telephone in Iowa. She is the lucky winner of last month’s trivia contest.

Maintenance Sunday – May 14th
From 10:00 a.m. to 3:00 p.m. (Central) on Sunday, May 14th, our technicians will conduct maintenance on our network. During this time, web-based services from MACC may be unavailable. This affects MSaaS and all MACC websites (Web Reporting, TMS, FTP, etc.) as well as online access to customer statements. Going forward, MACC will be scheduling network maintenance during the same timeframe on the second Sunday of each month.

MACC is involved in the industry
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a list of events we’ll be attending.

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