MACC's January eMessageThe latest news from your friends at MACC
In this issue…
February’s transmit day for first of the month billing is January 24th. The complete transmit schedule for 2020 is now available. Follow this link to access it.
MACC will be conducting network maintenance on January 12th
From 10:00 a.m. to 3:00 p.m. (Central) on Sunday, January 12th, our technicians will conduct maintenance on our network. During this time, web-based services from MACC may be unavailable. This affects MSaaS and all MACC websites (Web Reporting, TMS, FTP, etc.) as well as online access to customer statements. Going forward, MACC will be scheduling network maintenance during the same timeframe on the second Sunday of each month. Please contact your MACC Client Relations Manager or Account Manager if you have questions regarding this maintenance schedule.
Jump Start Training
Jump Start Training is available for Customer Master at our headquarters in Blair, Nebraska. The training is perfect for new employees or anyone who needs a refresher in using our products. To schedule Jump Start Training for your employees, please contact Julie Riecken, Training Support Manager, at 402-533-5313 or [email protected].
Featured Web Training
Customer Master includes a number of notification tools that are available to use. During this session, we’ll provide you with detailed set up information regarding Email and Email-to-Text messages. Examples include Service Order, Trouble Ticket, and Sales Lead notifications, Delinquent Notifications, welcome messages, payment notifications, and other miscellaneous marketing communications. Let Customer Master help you with both internal communication and customer communication!
Congratulations to Brian Rowland from Salish Networks who won this month’s MACC Trivia Challenge Contest. Look for MACC Updates for more chances to win!
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Try the MACC Challenge for a strong start to 2020
As a new year begins, we’d like to propose a challenge…the MACC Challenge. When used to their fullest potential, MACC’s products and services create opportunities to save time, reduce expenses, and generally make your job easier. Here is our challenge to you: review a list of MACC opportunities and choose one of them to implement at your company. After meeting this challenge, we are confident you will be thrilled with the results.
Does your company use report areas to manage different groups of customers? If so, check out the BL22C report in Bill Master. This document uses numbers from the also popular BL51A report and breaks them down by report area. The BL22C’s data includes revenue billed, balances due, recurring charges, toll, advertising, surcharges, and taxes.
MACC’s Featured Employee
The first featured employee for a new year is Angela Edgell. As a CABS Access Analyst, her days are spent making updates to special access, working to collect money from carriers and distributing it to clients, training customers to use our CABS-related web products, and analyzing carrier disputes. All of these activities keep Angela and the rest of the CABS Team very busy!
Postage rates will change this month
The U.S. Postal Service is changing its postage rates later this month. Effective January 26th, the following rates will take effect.
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Christmastime is a great time of year. Lots of food, family, and friends. Maybe you got a shiny new device this season? The iPhone Pro with the triple camera setup for that startup photographer, a laptop so you can video chat with your long-distance family, a Note 10 for the power user of the family, or a gaming PC for the eSports enthusiast at home.
In case you missed it…MACC’s 2019 Recipe Book
MACC’s on the go and here is where we’ll be in the coming month: