UPDATE
After-Hours Critical Issue Support Is Here
By: MACC’s Support Team
MACC now offers after-hours support for critical issues affecting MSaaS and MACC | ONE environments. A critical issue is one that prevents your organization from operating normally, such as a system outage or an inability for employees to access the system.
To report a critical issue after hours, call 402-533-5192. Email and standard support requests are NOT monitored for after-hours response. Once a call is received, our goal is to acknowledge it within 30 minutes, and our team will provide updates throughout the incident until normal operations are restored.
Support is available every night and weekend: Monday through Thursday from 5:00 PM to 8:00 AM CST, and continuously from Friday at 5:00 PM through Monday at 8:00 AM.
There is currently no additional charge for qualifying critical incidents. MACC reserves the right to apply charges for after-hours requests determined not to be critical, or that result from customer-directed changes, third-party work, or factors outside MACC’s control.
Routine support questions that don’t prevent normal operations should continue through our standard support process.
MBTC NEWS
MBTC 2026 Is One Month Away
By: Amanda Song | Marketing Director
MBTC 2026 kicks off in just a month, and there are only a few days left to register. This year’s theme is Getting Comfortable with MACC | ONE, with sessions designed to help you and your team feel at home in your toolkit.
Beyond MACC | ONE, we’ve also got sessions on Accounting Master, a 1:1 Room for personalized conversations, and a full lineup of educational sessions to help you get the most out of your systems. Of course, there’s plenty of fun mixed in too.
We’d love to see you there. Register now before the deadline!
MACC NEWS
AI Should Reduce Friction, Not Add Another System to Manage
By: Brian Thomas | Executive Vice President
Our EVP, Brian Thomas, is featured on Telecompetitor with a new Industry Insight post on AI in broadband software. He shares how MACC approaches AI internally, including the questions we ask before adopting any new use case, and why keeping a human accountable for every outcome matters more than chasing the latest trend.
If you’ve been windering how MACC thinks about AI governance, and what “useful, governed, measurable, and accountable” looks like in practice, this one is worth a read.
MACC NEWS
MACC Joins Calix LIVE to Talk Partnership
Our EVP, Brian Thomas, recently joined Calix for a LIVE with Calix session to talk about what “full-service OSS/BSS” really means, and how MACC delivers on it.
For MACC, that means OSS/BSS paired with a financial suite, CABS processing, toll mediation, data processing, print-to-mail, softswitch capabilities, and customer engagement, all under one roof. Brian also touched on our recent addition of IVRnet, and how it fit naturally into that lineup.
If you’ve ever wondered how all the pieces of your MACC partnership fit together, or want a clearer picture of everything available to you, this conversation is a good place to start.
MACC News
Upcoming Events for Q3
By: MACC’s Sales Team
If you’ll be at these events, come by and say hello! We’re a friendly bunch and we love to see you in person:
Mountain Connect: August 10–12 • Denver, CO
TASK of Kansas: September 2–4 • Manhattan, KS
MBTC 2026 (MACC’s Billing & Technology Conference): September 2–4 & September 9–11 • Omaha, NE
NTCA Fall Conference: September 13–16 • Nashville, TN
NTTA Southern Plains Regional Summit: September 21–23 • Tulsa, OK
CalCom Fall Conference & Expo: September 27–30 • Sacramento, CA
See our up-to-date events calendar anytime at https://maccnet.com/events/
Transmit Day
Follow this link for the complete 2026 schedule.
MACC’s Monthly Recipes:🍂 Fall is right around the corner!🎃 Enjoy these cozy seasonal picks:
These only take 10 minutes each – easy peasy!
Maintenance Sunday –
From 10 a.m. to 3 p.m. (Central) on the second Sunday of each month, our technicians will conduct maintenance on our network. During this time, web-based services from MACC may be unavailable. This affects MSaaS and all MACC websites (Web Reporting, TMS, FTP, etc.) as well as online access to customer statements. Going forward, MACC will be scheduling network maintenance during the same timeframe on the second Sunday of each month.
MACC is involved in the industry
Click to see a list of events we’ll be attending.