Current eMessage > Success Story > March 2016

Success Story

See how a MACC client put some WOW into their company’s operation

Sometimes a name says it all and MACC’s WOW (Wide Open Web) Training is a perfect example!  You will say “WOW!” when you look at all the classes offered, and you will say “WOW!” when you take part in the web training courses.

With a subscription to WOW Training, your employees can participate in an almost unlimited number of standard web training courses taught by MACC’s expert trainers.  One client that has put some WOW into how they use MACC’s products is Sharon Telephone Company in Hills, Iowa.

The company’s accountant, Michelle Teran-Marsh, said, “The web training has been wonderful. It helps having hands-on training and being able to see it on our own computer system. If we have questions, we are able to look at that specific topic and go at our own pace.”

Sharon Telephone Company employees have been using WOW Training for two years. They found the Auto Disconnect course to be one of their favorites so far and have been busy putting their new skills to use.

“The Auto Disconnect Course has aided us in applying late fees and in disconnecting customers,” she said. “The Plant Basics Course has helped us learn how to manage and set up our plant information. We were able to clean up our plant information so now our accounts are cleaner as well.”

Additionally, the company’s employees are using the knowledge they’ve gained through WOW Training to transition to a paperless workplace. Michelle said WOW Training taught Sharon Telephone employees how to create paperless trouble tickets and service orders. This transition has already eliminated the problem of technicians losing printed documents and reduced paper costs.

What would she tell other companies considering a WOW Training subscription?

“I’d tell them that WOW is a great training program,” Michelle said. “It’s wonderful. You have someone speaking and guiding you on your own computer. They are great at answering questions and making sure you understand everything before the end of the training.”

Isn’t time for some WOW at your office?
If you would like to learn more about WOW Training, or are ready to enroll, please contact your MACC Client Relations Manager or Account Manager.