MACC's November 2024 eMessage

The latest news from your friends at MACC

Product News

From Legacy to Leading Edge: An Update on The Evolution of Customer Master

By: Kate Behrendt | Product Owner

It’s been four months since MACC’s Executive Vice President, Brian Thomas, announced the launch of our Modernization Project at MBTC. Beginning with Customer Master, we’ve adopted an intuitive, user-focused approach to redesigning the product, aiming to anticipate user needs and streamline workflows. This modernization is not only enhancing the look, feel, and functionality to support your current needs, but it’s also upgrading the technology to make future adaptations easier. With this approach, you’ll benefit from regular improvements and updates without major disruptions, ensuring the product grows and evolves alongside your needs.

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CABS my 2024

Billing News

What is the billing process each month at MACC?

By: Joelle Kesling | VP, Support Services

What is the billing process at MACC?  This question has come up a few times in the last few months, so I want to take a minute to go through the process that has been in place at MACC as long as I can remember (and I’ve been here 35 years – please don’t comment on the state of my memory!).

This scenario is mainly for our customers who send their end-user bills at the end of the month.  I don’t want middle of the month companies panicking thinking I’ve forgotten about you!  The process is the same, the steps we take are the same, but for the example below, I’m directly referring to companies whose end-user bills go out by the first of the month.

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Product News

UPDATES TO BROADBAND LABELS

By: Stacie Finken | Product Owner R&D

The FCC has recently published updates to the Broadband Labels, enhancing their readability and machine-readability. Here is a quick overview of the changes we have recently implemented in Customer Master:

New Features:

  • CSV Export:
    • A new “CSV Export” button has been added to the Broadband Label maintenance screen, allowing you to easily export label details.
  • Broadband Label Template:
    • Data Allowance Policy: A new field has been added to the Broadband Label Template to include a URL for the data allowance policy. This will print on the label if the service plan has data allowance charges.
    • Government Taxes: A “Government Taxes” group box with options for tax variations by location has been added.
    • Contact URL: The Customer Support contact email was replaced with a “Contact URL” field for better accessibility.
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Product News

Have you heard of Aha!?

For those who have already signed up, here’s the link: macc.ideas.aha.io and for those who can’t wait to sign up, please e-mail maccproddevl@maccnet.com to get registered to submit your ideas!

 

Transmit Day
December’s transmit day for first of the month billing is November 21st. Follow this link for the complete 2024 schedule. 

MACC’s Monthly Recipes

Maintenance Sunday – November 10th
From 10 a.m. to 3 p.m. (Central) on Sunday, November 10th, our technicians will conduct maintenance on our network. During this time, web-based services from MACC may be unavailable. This affects MSaaS and all MACC websites (Web Reporting, TMS, FTP, etc.) as well as online access to customer statements. Going forward, MACC will be scheduling network maintenance during the same timeframe on the second Sunday of each month.

MACC is involved in the industry
Click to see a list of events we’ll be attending.

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