One company finding robocall busting success is California-based Volcano Communications. Director of Network Services John Lundgren said for the past six months, the Volcano Communications Team has been leveraging the advanced features of NAMS to streamline network operations, enhance call analysis, and combat the persistent challenge of robocalls.

Before utilizing NAMS and software in Volcano Communications’ switch, addressing robocalls was a reactive process, limited to extreme cases like customer complaints. Now the company can proactively identify and manage robocall numbers identified in daily reports generated by NAMS.

“We add suspected fraudulent numbers daily during the week according to the previous day’s reports and it typically takes between 15 minutes and 30 minutes,” he said.

This daily monitoring ensures Volcano Communications stays ahead of potential issues and maintains a secure and efficient network for its customers. While robocall mitigation is a helpful activity, it is just one of the benefits NAMS delivers.

“NAMS gives us the ability to rapidly determine and analyze call information in a variety of ways,” Lundgren said. “A couple of use examples are law enforcement inquiries via subpoena as well as regulatory questions and requirements that are routinely requested. It also assists in identifying call situations affecting the network as a whole.”

This focus on efficiency and security ensures a better experience for customers and a stronger, more reliable network.

If you’re looking for voice network monitoring and fraud prevention, reach out to your MACC representative for more information on NAMS. This division of MACC offers solutions for telecom companies of all sizes.

“Does everything we need it to do” … “Simplicity with facilitating call records” … “Big crutch for operating” … “Really good trouble-shooting tool” If you’re wondering what all these quotes are from customers who use the system, here’s our solution:

MACC’s sister company, NAMS, can ease your frustration and free up time for you each month – by doing the work for you!  NAMS gives you visibility into your switch, and provides expertise to insure the data coming through is complete and accurate.  If there is a hiccup, there are automatic alerts and reporting so the NAMS team can get in touch with you instantly to get the data corrected.  Or, you can elect to review the reports yourself to fix any issues that may arise.  Either way, it’s a time-saver because you won’t have to spend time scrambling so billing can get done on time.

NAMS also offers a fraud detection service, whereby they will again monitor the data and provide an alert when there is a shift in data.  This ensures if one of your customer is hacked, you can go directly to NAMS to confirm the fraud – instantly serving and satisfying your customer. 

The LERG is also built into the NAMS system, and you have total access to all the reports that show who customers can and can’t call.

Another feature is you can quickly identify trunk groups that are being under-utilized, so you can eliminate an expense.  Conversely, you can see if you have trunks maxing out, so you can add to the trunk group. 

Please contact MACCClientRelations@MACCnet.com for additional information on NAMS – we can get a demo scheduled, walk you through the features and functionality, and get you on your way to eliminating some of the day-to-day work you face!

Training News

Jump Start training dates for 2025

By: Tim Carlson | Team Lead, Professional Services

The schedule for our 2025 Customer Master Jump Start Trainings is now available. If you or any members of your team are interested in registering for these sessions, you can sign up at https://maccclientcentral.com/macc-u-schedule/.

Should these dates not be convenient, we can arrange company-specific Jump Start Trainings. Please contact your Client Solutions Manager to coordinate alternative dates that work for you.

In addition to Jump Start Training, our MACC Trainers are equipped to provide any web trainings listed on the Client Pages. We will work with you to schedule these as requested. We also offer customized training outside of these topics, including onsite training. Simply reach out to your Client Solutions Manager to discuss your needs further.

Product News

Have you heard of Aha!?

For those who have already signed up, here’s the link: macc.ideas.aha.io and for those who can’t wait to sign up, please e-mail maccproddevl@maccnet.com to get registered to submit your ideas!