Current eMessage > Updates to Broadband Labels

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UPDATES TO BROADBAND LABELS

By: Stacie Finken | Product Owner R&D

The FCC has recently published updates to the Broadband Labels, enhancing their readability and machine-readability. Here is a quick overview of the changes we have recently implemented in Customer Master:

New Features:

• CSV Export:
  • A new “CSV Export” button has been added to the Broadband Label maintenance screen, allowing you to easily export label details.
• Broadband Label Template:
  • Data Allowance Policy: A new field has been added to the Broadband Label Template to include a URL for the data allowance policy. This will print on the label if the service plan has data allowance charges.
  • Government Taxes: A “Government Taxes” group box with options for tax variations by location has been added.
  • Contact URL: The Customer Support contact email was replaced with a “Contact URL” field for better accessibility.
• USP | FCC tab – Speed Information and Label Type Determination:
  • Download and Upload Speeds: The speeds printed on the labels will now be pulled from the “Affordable Connectivity Program” group box instead of the “FCC Internet Reporting” group box. Ensure these fields are populated in the Broadband Service group box for accurate display.
  • Speed Ranges for Mobile: For mobile broadband types, you can now enter speed ranges (e.g., 20-25) in the Download and Upload Speed fields, reflecting the typical speeds and latency consumers can expect.
  • Broadband Service Type: The type selected from the “Type” drop-down (Fixed, Mobile, or Both) will now determine the label type, rather than the USP Code’s network type. This selection will print next to the “Broadband Consumer Disclosure” line on the label.
• USP | Broadband Label tab – Data Cap Information:
  • Additional Data Increments: A new field, “Additional Data Increments (GB),” has been added to the Data Cap group box. This field specifies the amount of data used beyond a plan’s allowance and the associated charges. It can be set to zero if applicable.
  • Null/Blank Fields: The “Amount (GB)” and “Additional Data Usage Charge” fields can now be left blank, which will display as blank on the label. However, if the Data Cap Type is set to “3-Yes, Hard Data Cap” (metered data), the usage and charges can be zero but not blank. For other Data Cap Types, these fields can be blank if applicable.
• Introductory and Contract, Discounts, and FCC Terms:
  • Introductory/Contract Section: The verbiage has been updated and is displayed in separate lines for easier readability.
  • Discounts & Bundles Section: The verbiage has been updated, the “Click Here” link has been removed, and the Discounts & Bundles URL is now displayed instead.
  • FCC Terms: The FCC Terms verbiage has been updated on the label.

These updates are designed to provide clearer and more detailed information on the Broadband Labels. If you have any questions or need further assistance, please reach out!

Stacie Finken | Product Owner R&D | sfinken@maccnet.com