Current eMessage > Customer Master Updates

Product News

From Legacy to Leading Edge: An Update on The Evolution of Customer Master

By: Kate Behrendt | Product Owner

It’s been four months since MACC’s Executive Vice President, Brian Thomas, announced the launch of our Modernization Project at MBTC. Beginning with Customer Master, we’ve adopted an intuitive, user-focused approach to redesigning the product, aiming to anticipate user needs and streamline workflows. This modernization is not only enhancing the look, feel, and functionality to support your current needs, but it’s also upgrading the technology to make future adaptations easier. With this approach, you’ll benefit from regular improvements and updates without major disruptions, ensuring the product grows and evolves alongside your needs.

The Research and Development Team has been working hard to bring this vision to life. Our goal is to deliver a product in 2025 that covers 80% of the functionality currently used within Customer Master, allowing users in roles like CSR, Dispatch, or Technician to have a complete, standalone tool without needing to access the legacy Customer Master system. For the remaining 20%—such as monthly processes and maintenance table updates—users will continue to rely on Customer Master until the modernization is fully completed.

Exciting things are happening at MACC, we’re looking forward to sharing more details as the project progresses.