Current eMessage > Success Story > July 2016

Success Story

Making a change for the better with help from MACC

Change can be good. In the case of La Jicarita Rural Telephone Cooperative (La Jicarita), the change was a restructuring of the information in the database that powers the company. The new structure resulted in greater convenience and efficiency for La Jicarita’s employees as they serve the company’s customer base in Mora County, New Mexico.

La Jicarita’s Glenda Olivas coordinated the project and said the change was needed to make it easier to assist customers who had Internet and telephone service. Additionally, before the restructuring, the company sent separate statements to each customer for telephone and Internet services. With these issues in mind, the company knew it needed to make a change.

“Once we decided to go forward, it went quickly,” Olivas said. “The entire process took about four months.”

This type of project requires effort by clients and MACC associates. There were three La Jicarita employees assigned to the project. MACC associates helped at La Jicarita’s office and remotely from our headquarters in Blair, Nebraska.

“The MACC Team was very informative and kept us updated weekly,” she said. “They worked with our staff on clean-ups and answered all of our questions promptly.”

The project was completed in May. Olivas said all of the information regarding an account is now easily accessible during customer interactions. The project also gave La Jicarita’s outside plant technicians more access to customer information on trouble tickets and service orders.

The data restructuring project wasn’t the only change for La Jicarita. The company also switched to MACC’s latest bill format. Olivas said the bill format change resulted in a statement that is easier to read by both customers and La Jicarita’s employees.

Time for a change?
Need some changes at your company? There are a wide variety of options available from MACC to make your job easier and company more efficient. For a complete review of how MACC can help, be sure to contact your Client Relations Manager or Account Manager. For companies looking to enhance how they use MACC’s products, Olivas offered some good advice.

“If any company is looking to do a project like ours, La Jicarita would highly recommend that you move forward as soon as possible,” she said.

About La Jicarita
La Jicarita is based in Mora, New Mexico and recently celebrated 50 years of service to the residents of Mora County. The company serves two exchanges, Mora and Wagon Mound, and has approximately 1,580 members. La Jicarita has a subsidiary company named Northern New Mexico Telecom which handles all of its non-regulated services such as high speed Internet and broadband services.  It provides wireless services through Mora Valley Wireless which is a partner with the CHOICE Wireless network, managed by Commnet Wireless.