Current eMessage > Technical Information > May 2017

Technical Information

Tech Support always has your back

by MACC’s Technical Support Team

Imagine a business world where help with your computer problems is just a phone call or email away. Literally, a few touches of a button and you will have someone available to help with anything from a virus infection to a new computer set up.

MACC’s Technical Support Programs are designed to deliver the level of service described above to our clients. Our technical support team possesses in-depth and up to the minute knowledge of the wide array of today’s Microsoft operating systems, networking systems and applications. Our top priority is to ensure your business technology is functioning smoothly and efficiently. This priority makes the MACC Technical Support Program the smart way to maximize and safeguard your technical investment.

MACC currently has two technical support programs: Standard and Premium. Both programs include an onsite technical analysis conducted by a MACC support professional. The Standard program includes a biennial analysis and the Premium program’s review occurs each year. Both programs include telephone support for all existing workstations and server equipment previously configured to run MACC’s software. This also includes configuration, operational issues and problem resolution with any supported applications. The MACC Premium program offers reduced rates on onsite technical support visits, configuration of new equipment and issues resulting from viruses and malware.

For more information on these MACC programs or other questions you may have, feel free to contact your Client Relations Manager, Account Manager or the MACC Technical Support Team and we will be happy to help!  MACC Tech Support can be reached at 402-533-5300 or via email at macctechs@maccnet.com.