MACC's October 2023 eMessage

The latest news from your friends at MACC

MACC News

Version 23.2 is coming your way!

 Even as we were busy seeing all of you at 2023 MBTC, we were preparing our latest versions of our products.  Our 23.2 fall release will be heading your way soon, but in the meantime, here are some highlights:

  • MACCGIS – we are linking our flagship billing product (Customer Master) with our new mapping product.  With our first phase complete, account, network, and address data will pass through for seamless data flow to the map.
  • SmartVx – we have incorporated a new video messaging platform to engage and inspire action with personalized video experiences for your customers.  This is revolutionizing the way you can communicate with your customers, as well as encourage them to an immediate call-to-action.  Now your customers be able to – in a quick, fully customizable video message from you – see changes to their bills, see additional services, make online payments, and be welcomed to your company.  All this, and saving you time and money as you reduce calls and walk-ins for these daily questions!  We are offering a demo on Tuesday, October 24 at 1:00 PM CST so you can see this cool new option!  More information coming!
  • Integration with Calix Subscriber Service – we are now offering seamless integration from Customer Master to Calix with a real-time, user-friendly experience.  More efficiencies to offer you and your team as we continue to hone our Calix integrations and partnerships so you can eliminate swivel-chair management
  • Automate and Provision Reconnect Service Order with Payment – Saving you time and labor, real-time payments can now reconnect disconnected accounts!
  • Deferred Entry Automation in Accounting Master – eliminate manual steps to create a deferred monthly recurring entry.
  • Global Seach Bar in MACC Mobile – enter a key value or phrase and search across multiple data sets
  • New Customer Contact and CPNI Information in Web Self-Care – we continue to improve the new customer experience in the self-service portal, and this new functionality will allow existing registered users to update their Contact and CPNI information.
Product Spotlight

MACC News

MBTC Aha! Challenge

Congratulations to the winners of the Aha! Challenge presented to you during MBTC.

Thank you for all of your great ideas and votes in Aha! The votes were counted and the winners are: Angie Thilges (Northwest Communications) and Sheri Cothran (JBN/Giant)

If you haven’t signed up for Aha! please contact your Client Solutions Manager.

Product Spotlight

Transmit Day
November’s transmit day for first of the month billing is October 24th. Follow this link for the complete 2023 schedule. 

Download MACC’s October Calendar
You’ll find our recipe of the month (Huevos Rancheros with Fresh Salsa), an Accounting Master Tip, and the TRIVIA Challenge (an opportunity to win MACC prizes). Download the October Calendar

September Trivia Winner
Congratulations to Tina Gordon from CML Tel. She is the lucky winner of last month’s trivia contest.

 

Maintenance Sunday – October 14th
From 10 a.m. to 3 p.m. (Central) on Sunday, October 14, our technicians will conduct maintenance on our network. During this time, web-based services from MACC may be unavailable. This affects MSaaS and all MACC websites (Web Reporting, TMS, FTP, etc.) as well as online access to customer statements. Going forward, MACC will be scheduling network maintenance during the same timeframe on the second Sunday of each month.

MACC is involved in the industry
Click to see a list of events we’ll be attending.

Printable version of MACC’s eMessage
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