Current eMessage > President’s Message > February 2018

President’s Message

We need to hear from you

by Craig Aman, President and CEO

Craig Aman

I have a small favor to ask. Each year MACC sends out our Client Satisfaction Survey. We take this action because we truly want to know how well we have served you over the past year and what we can do to improve in the future. I urge you to please take a few minutes and complete the survey. By giving an honest assessment, you will help us ensure we are meeting and exceeding your expectations.

Your time is valuable so we made the survey as concise as possible while still getting the information we need. To show you why this information is so important to MACC, I wanted to share a few examples of how we use survey results.

• Our Product Team uses input from the survey to make decisions on what enhancements or new products to develop.
• MACC’s Management Team uses survey results to ensure our employees are responding and resolving issues in a timely manner.
• Survey results help MACC’s Management Team by confirming our employees continue to have a high-level of product knowledge.

The survey also provides a forum for you to pass along comments and suggestions. We truly take your opinions to heart. Whether it’s praise, or you’re letting us know there are things on which we can improve, we want to hear from you.

It’s a team effort
If you want to work with other members of your team to complete different parts of the survey, you can also download an easy to share printable version by following this link. The printable survey has instructions on how to send it back when complete.

The survey has a deadline, but we’re always here for you
This year’s submission deadline for the survey is February 28th. While we do have a deadline for the survey, MACC associates are always ready to listen if you need help or have questions about our products and services. Your Software Support Representative, Account Manager, and Client Relations Manager are ready to provide assistance whenever it is needed. You can also reach out to me directly at caman@maccnet.com or 402-426-6222.

Thank you in advance for completing the 2018 survey. I look forward to reading your responses.