MACC News

MBTC: It’s a Wrap!

By: Joelle Kesling | Sr. Director, Sales & Marketing

Another MBTC is in the books, and we have a lot to report. The positive response to the sneak peek of our modernized software was fun! While the MACC team has been very excited to bring you the new dashboard with all kinds of information at your fingertips, hearing the positive reinforcement tells us we are making the exact changes you’ve been asking for. This is what we strive for every day as your partner, so we can’t wait to show you what’s next.

The peer session, where you heard from companies about how they’ve successfully implemented MACC’s products and services, was definitely popular! When you hear a company reduced delinquents by 87% after implementing Twilio, you can’t help but be impressed. We love how your peers shared their SmartVX experience, and how they are now able to reach a mass audience – in both English and Spanish – to help communicate important information to new and existing customers alike. Our Creative Services team received some love from another company who works with us every month to send out multiple mailings to their customers. We work in tandem with them to keep their end-users as informed as possible!

Attendees really enjoyed the new format – having minimal break-out sessions ensured everyone attended the most sessions possible. Our co-presentation with JSI about Broadband Labels was both informative and reassuring to you all that we’ve done everything we can to accommodate this requirement within our software. The time-savings you will realize from this is immeasurable!

While we missed those of you who couldn’t attend, we hope you put it on your calendar for next year. We’re moving back to September and are working with the hotel right now to iron out the details so we can also go back to two sessions, which means more of you will be able to attend. This truly is an event we put on specifically for you all, so please keep the suggestions coming in order for us to make it a “can’t-miss” event each year!

Billing news

Postage rates going up again in July

The U.S. Postal Service is increasing its postage rates again this month. Together, the various price hikes represent a boost of 5.4 percent. The new rates will take effect beginning July 14.