MACC's October 2024 eMessage

The latest news from your friends at MACC

Product News

UPDATES TO BROADBAND LABELS

By: Stacie Finken | Product Owner R&D

The FCC has recently published updates to the Broadband Labels, enhancing their readability and machine-readability. Here is a quick overview of the changes we have recently implemented in Customer Master:

New Features:

  • CSV Export:
    • A new “CSV Export” button has been added to the Broadband Label maintenance screen, allowing you to easily export label details.
  • Broadband Label Template:
    • Data Allowance Policy: A new field has been added to the Broadband Label Template to include a URL for the data allowance policy. This will print on the label if the service plan has data allowance charges.
    • Government Taxes: A “Government Taxes” group box with options for tax variations by location has been added.
    • Contact URL: The Customer Support contact email was replaced with a “Contact URL” field for better accessibility.
Read the Article
CABS my 2024

Cabs News

Don’t forget…new CABS services can make life easier

Big news from the CABS Team! We have one new service and another service with a more efficient process. Both the new and updated services can make your job easier! The new service is Carrier Invoice Resolution and the service with an updated process is the completion of the NECA CAF ICC Report.

The Carrier Invoice Resolution service will help clients who enroll maximize access revenue through monthly check-ins for outstanding balances or disputes.

Read the Article

Support News

New Ticketing System for MACC Support Teams

By: Kelly McIntoch | Director, Support Services

We are thrilled to announce that our support departments have upgraded their ticketing system to better serve you! Our new system is designed to provide more efficient and transparent tracking of your issues, ensuring that your questions/concerns are addressed promptly and efficiently. We believe these improvements will enhance your experience with MACC’s Support Teams.

Key Benefits of the New System:

  • Real-Time Updates: Stay informed with real-time status updates on your tickets using the HUB
    • Emails will be sent out for you to access the new HUB next week
    • MACC.na4.teamsupport.com
  • Improved Communication: Improved communication channels for quicker resolutions
  • User-Friendly HUB: A more intuitive platform that allows you to submit tickets as well as viewing current and historical tickets
  • Knowledge Base: A comprehensive knowledge base that will assist you with questions about the software

What’s Changing for You?

We request that our department group emails be used going forward, instead of contacting your Software Support Representative directly. Please update your records with the email addresses below.

Should you have any questions or concerns, please don’t hesitate to reach out to our support teams or Kelly McIntosh at kmcintosh@maccnet.com.

CABS my 2024

Product News

Have you heard of Aha!?

For those who have already signed up, here’s the link: macc.ideas.aha.io and for those who can’t wait to sign up, please e-mail maccproddevl@maccnet.com to get registered to submit your ideas!

 

Transmit Day
November’s transmit day for first of the month billing is October 24th. Follow this link for the complete 2024 schedule. 

MACC’s Monthly Recipes

Maintenance Sunday – October 13th
From 10 a.m. to 3 p.m. (Central) on Sunday, October 13th, our technicians will conduct maintenance on our network. During this time, web-based services from MACC may be unavailable. This affects MSaaS and all MACC websites (Web Reporting, TMS, FTP, etc.) as well as online access to customer statements. Going forward, MACC will be scheduling network maintenance during the same timeframe on the second Sunday of each month.

MACC is involved in the industry
Click to see a list of events we’ll be attending.

Printable version of MACC’s eMessage
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