Home > MACC Challenge
It’s our birthday…but you’re getting the gifts
At the start of 2020, we proposed a challenge…the MACC Challenge. We asked that you try a new MACC product or service you’re not using and reap the benefits of saving time, reducing expenses, and generally having an easier day at work. For those of you who accepted the challenge…thank you! If you’re on the fence…we have great news!
2020 is MACC’s 45th year in business and to celebrate we’re giving you the opportunity to receive our birthday gifts! Here is how it works…for every new product or service your company tries, it will be entered into a drawing for some awesome gifts we’re giving away at this year’s MACC Billing and Technology Conference (MBTC) in September. You do need to attend MBTC to win so be sure to make plans to join us in Omaha.
Eligible products and services for the MACC Challenge are below. In many cases, your company may already be taking some of these steps or using these products, but we’ve tried to include new ideas for just about everyone.
Let’s get started!
To start the MACC Challenge, review this list of opportunities and decide which one (or more) is the best fit for your company. Then, complete the form below and we’ll be in touch. Need more information? Please contact your MACC Client Relations Manager or Account Manager for guidance as they are ready to help!
Auto-Disconnect and Auto-Reconnect
Based on your delinquent notice criteria, you can arrange Customer Master to create service orders to disconnect accounts based on non-payment or reconnect based on payment. This is available with some set up in Customer Master and training from a MACC Training Conversion Analyst.
AutoPilot
Make your customer communications easier than ever before with AutoPilot! Through this affordable MACC service, we’ll create beautiful, HTML-based emails containing important information for your customers. We’ll then install the emails in Customer Master for automatic distribution based on pre-determined trigger points. Reduce delinquent customers, boost customer engagement, and more with AutoPilot.
Color bills
Highlight important aspects of your statements and match your branding by adding color to your company’s monthly statements.
Customer Master/Accounting Master Refunds Interface
Having to refund a customer is rarely a good event, so spend as little time as possible on the activity thanks to the CM/AM Refunds Interface. When a customer is entitled to a refund, you can have Customer Master automatically zero-out the customer’s account balance and send the corresponding information over to Accounting Master for a check to be processed.
MACC Mobile
Cut down on truck rolls and give your techs the flexibility of working from the field without having to carry printed Service Orders or Trouble Tickets with them. Using their internet-connected device, your techs will be able to view their Inbox, the Scheduler, clear trouble tickets, complete Service Order Stages, and add Comments. In addition, they can add AM Inventory or Equipment through the Service Order.
On-bill ads
Our on-bill ads offer an affordable, yet effective way to reach your customers. The ads can be targeted to specific customers and are placed in a can’t-miss location.
Paperless Push
Getting more of your customers to use paperless billing in conjunction with eBill or ACH is one of the easiest ways to boost your bottom line. The industry average for paperless adoption is 24 percent. If you don’t have at least 24 percent of your customers using paperless bills, contact us today for no or low-cost ideas to boost adoption. You’ll save trees and money in the form of significant postage savings.
PiE Review
With a Partner in Efficiency (PiE!) review, one of our experts will review how you’re using our products and then offer recommendations for improvements. It doesn’t stop there though! We’ll send an expert to your office to implement agreed upon changes and provide one-on-one training with your team. Clients who have been through a PiE review found the results to be “delicious.”
Service Order Templates
Templates can make it easy for you to apply a “profile” to a new tier. For example, if you have a basic telephone tier, you can establish the common information about basic telephone, and then apply the template for USPs, OCCs, Carrier, Toll Code, and Custom information to be applied to that new network.
WOW Training
Empower your employees to get the most out of MACC’s products by signing up for WOW Training. With a subscription, our WOW Training program allows your employees to take web training classes each month from the comfort of their own office! Our customers find success lies in taking about six classes per month, to give staff time to absorb and implement the new information.
Write Offs
Here is another opportunity to reduce time spent on customers who aren’t paying! When an account-holder fails to pay their bill, and you are ready to move that account balance off of your current balances, the Write Off system is available to manage the process. The system can be used to auto-generate OCCs to zero-out the account balance, and move the balance to a separate Write Off system where it can be tracked. The system will allow you to take payments on those write off balances, run reports, and more. For even greater efficiency, use the Account Mass Write-Off tool. The system will find accounts that do not qualify based on open service orders, OCCs, or other criteria. It is a huge time-saver!
Did we miss something?
Is there another MACC service you’ve been thinking about using, or some other area of your business process you feel needs a tune-up? If so, use the form below and let us know. We’d love to work together to solve your challenges and make your life at work easier!!