Current eMessage > President’s Message > February 2020

President’s Message

You have a voice through MACC’s annual Client Satisfaction Survey

by Craig Aman, President and CEO

In today’s world, we are all swimming (maybe drowning??) in a sea of surveys while navigating a forest of feedback requests. If you order a pair of socks online…you’re asked to rate your experience. Sitting down to eat with your family in the evening…why that’s the perfect time to answer a brief (20 minutes!!) telephone survey.

Here at MACC, we respect your time, as we know how busy everyone is! Because of that, we are continually improving our products so you can become more efficient with your time during the workday. For these reasons, MACC only asks you to complete one survey each year on the performance of our people and products. The time of our annual Client Satisfaction Survey is here and I invite you or others at your company to participate.

When you complete our survey, you make a difference! Whether you’re reporting your complete satisfaction or pointing out areas we need to improve, we want to hear everything you have to say about MACC. Your survey responses don’t flow into some vacuum never to be seen again. Each response is read by multiple members of our Management Team. We pass along praise when it’s received and work to resolve any issues you identify. Suggestions for improvements to our products are cataloged and used by our Product Team as the basis for new enhancements. In short…your voice matters! After 45 years in business, MACC is still looking to continually improve our performance.

I look forward to hearing from all of our companies through the 2020 survey. As we begin a new year, I also look forward to seeing many of you at MACC events and other industry get-togethers. Until then, thanks in advance for your help with the survey and have a wonderful 2020.