Current eMessage > President’s Message

President’s Message

Thanks for your help on the survey

by Craig Aman, President and CEO

Hello on a beautiful late spring day! I want to take a moment and pass along findings from the recently completed 2021 MACC Client Satisfaction Survey. MACC’s scores for our products, customer service, and whether a client would recommend us to another telecom company all went up compared to 2020 and were among the highest we’ve received in the last decade.

Thank you to all who participated! If you didn’t have an opportunity to participate in the 2021 survey, I would encourage you to do so in 2022. Our survey is a crucial tool we use to ensure MACC is delivering the products, services, and customer care our clients need to succeed.

I’m especially proud of the MACC Team for earning these scores during the challenging year caused by Covid-19. Additionally, I commend your companies for stepping up and serving your communities as they relied on your services as never before. Keep up the good work and we’ll support you any way we can!

P.S…a quick note about training
The MACC Training Team is putting the finishing touches on a second edition of Pop-up Training for this month. This training is a great opportunity for your team to learn new skills…from the convenience of your office. Click here for details

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Craig Aman