MACC's 2025 Quarter 2 eMessage
The latest news from your friends at MACCA Quick Note on Our Newsletter Schedule
We’re switching things up! Starting this quarter, you’ll hear from us four times a year instead of monthly. Why the change? We want every message to be worth your time—and part of a thoughtful, streamlined communications plan. We’re focused on delivering meaningful updates without overwhelming your inbox.
Of course, we’re always just an email away if you need us. And between newsletters, your CSR will continue to share timely updates as needed. Thanks for being part of the MACC community. We’re working hard to keep you informed, supported, and moving forward—without the noise.
MACC News
Registration is NOW OPEN for MBTC 2025! ✨
Week One: September 3–5
Week Two: September 8–10
We Can’t Wait to See You! ✨
We’re marking this milestone year with a return to our most requested format: Two identical conference sessions held over two separate weeks, giving you and your team more flexibility to attend when it works best!
Please feel free to email MBTC@maccnet.com with any questions.
Interested in sponsoring MBTC? Click here to learn more!
p.s. Are you following us on LinkedIn?
It’s the easiest way to stay in the loop on MACC updates and events: 
Exciting News: Introducing “Connect” – Our Contactless New Customer Experience!
By: Stacie Finken | Product Owner
We’re excited to introduce “Connect”, a new and improved way for customers to sign up for service. The redesigned New Customer solution makes the process easy-letting users choose their address and service, enter billing details, and set up a payment profile, all online. Customers can schedule installation and sign agreements from home. Once a request is submitted, service orders are created automatically and can be provisioned with Calix, Adtran, and NeoNova. Additionally, companies can provide a link to the application form from their websites. For more details, contact your Client Solutions Manager at MACC.
MACC | ONE is Coming: All together. One solution
By: Amanda Song | Marketing Director
We’re excited to officially unveil MACC | ONE—the next major step in our modernization journey.
You may remember when our modernization effort was first announced at MBTC last fall. Over the past year, we’ve been working behind the scenes to rethink, redesign, and rebuild the tools you use every day. MACC | ONE is the result—a smarter, more intuitive experience built for the future of your business.
Launching July 2025
Watch the teaser video here:
Want to dive deeper?
Explore FAQs, check out early demo videos on Client Central: maccclientcentral.com/macc-one
Stay tuned for more details in emails and on social media!
If you have questions or want to talk next steps, contact MACCsales@maccnet.com.
Training News
Jump Start training dates for 2025
By: Tim Carlson | Team Lead, Professional Services
The schedule for our 2025 Customer Master Jump Start Trainings is now available. If you or any members of your team are interested in registering for these sessions, you can sign up at www.maccclientcentral.com/macc-u-schedule.
Should these dates not be convenient, we can arrange company-specific Jump Start Trainings. Please contact your Client Solutions Manager to coordinate alternative dates that work for you.
In addition to Jump Start Training, our MACC Trainers are equipped to provide any web trainings listed on the Client Pages. We will work with you to schedule these as requested. We also offer customized training outside of these topics, including onsite training. Simply reach out to your Client Solutions Manager to discuss your needs further.
Product News
Have you heard of Aha!?
For those who have already signed up, here’s the link: macc.ideas.aha.io and for those who can’t wait to sign up, please e-mail maccproddevl@maccnet.com to get registered to submit your ideas!
Transmit Day
Follow this link for the complete 2025 schedule.
MACC’s Monthly Recipes
Maintenance Sunday –
From 10 a.m. to 3 p.m. (Central) on the second Sunday of each month, our technicians will conduct maintenance on our network. During this time, web-based services from MACC may be unavailable. This affects MSaaS and all MACC websites (Web Reporting, TMS, FTP, etc.) as well as online access to customer statements. Going forward, MACC will be scheduling network maintenance during the same timeframe on the second Sunday of each month.
MACC is involved in the industry
Click to see a list of events we’ll be attending.
Printable version of MACC’s eMessage
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