MACC's June 2021 eMessage

President’s Message

Thanks for your help on the survey

by Craig Aman, President and CEO

Hello on a beautiful late spring day! I want to take a moment and pass along findings from the recently completed 2021 MACC Client Satisfaction Survey. MACC’s scores for our products, customer service, and whether a client would recommend us to another telecom company all went up compared to 2020 and were among the highest we’ve received in the last decade.

Thank you to all who participated! If you didn’t have an opportunity to participate in the 2021 survey, I would encourage you to do so in 2022. Our survey is a crucial tool we use to ensure MACC is delivering the products, services, and customer care our clients need to succeed.

Featured Employee

Steve Appel

Steve Appel is the featured employee for June. He is one of MACC’s National Sales Representatives. If you attend telecom industry events, there is a pretty good chance you’ve met Steve. Whether he is “on the road” or in the office, Steve works closely with prospective clients to determine if MACC is the right solution for their billing needs.

Technical Information

We have a new Security Alert Archive

MACC’s Technical Support Team is continually monitoring for potential cyber security threats and vulnerabilities. When we come across something that would be helpful to your organization, we want to pass that on to you. An example is the alert we sent out last month regarding a required update for Dell computers. If you haven’t completed the update, please do so by following the instructions found at this link.

We also send out notifications to clients reminding them to schedule tests of their MACC Application Recovery Service (MARS) and to conduct Technical Support Program (TSP) annual assessments.

For future reference, we have started an archive of these alert notices. You’ll find the archive in the Technical Support section of MACC’s Client Central. We’ll continue to add updates here so you have a trusted resource from which to draw upon.

If you have any questions about the archive, or other cyber security considerations, please don’t hesitate to ask us. You can reach us at 402-533-5300 or macctechs@maccnet.com.