MACC's December eMessage
The latest news from your friends at MACCIn this issue…
> President’s Message
> Product Update
> Holiday Fun
> Featured Employee
> Software Update
> Technical Information
> Creative Solutions
MACC Calendar
January’s transmit day for first of the month billing is December 22nd. As a reminder, the 2018 bill transmit schedule is available on MACC’s Client Pages. Follow this link to view the schedule.
MACC Events
2018 Midwest Road Shows
• Cedar Rapids, IA – March 13th
• Fort Dodge, IA – March 14th
• Hays, KS – March 21st
• Topeka, KS – March 22nd
• Event website
2018 Users Group
• April 17th – 19th
• Chandler, AZ
MACC Announcements
MACC will be conducting network maintenance on Sunday, December 10th
From 10:00 a.m. to 3:00 p.m. (Central) on Sunday, December 10th, our technicians will conduct maintenance on our network. During this time, web-based services from MACC may be unavailable. This affects MSaaS and all MACC websites (Web Reporting, TMS, FTP, etc.) as well as online access to customer statements. Going forward, MACC will be scheduling network maintenance during the same timeframe on the second Sunday of each month. Please contact your MACC Client Relations Manager or Account Manager if you have questions regarding this maintenance schedule.
Holiday support hours
MACC will be closed on Christmas Day and New Year’s Day. Regular support hours will be available the rest of December and January.
Featured web training
What’s New Training
The best way to learn about all the new features in version 17.2 of MACC’s products is to take our “What’s New” web training courses. Click the links below for details.
Trivia Winner
Congratulations to Darlene Keeley from Salish Networks who won this month’s MACC Trivia Challenge Contest. Click here for the winning answers and look for MACC Updates for more chances to win.
Printable Newsletter
Click here for a printable copy of our newsletter.
Craig Aman
President’s Message
Holiday greetings and a look at 2018
By Craig Aman, President and CEO Ho, Ho, Ho…the holidays are here and I want to take this opportunity to thank you and your company for your continued trust in MACC. I can speak for all of us here when I say we consider you and your company to be our partners in the business. We truly appreciate the opportunity to serve you and the MACC team will continue to do everything it can to help your company find success in 2018 and beyond. Please take a few minutes to read on for a quick update on happenings here at MACC during 2017 and what’s on the list for 2018.
Read the articleProduct Update
Chasing revenue? Web Self-Care can help
MACC recently added some HUGE enhancements to Web Self-Care (WSC). They’ll help you pump up your business and max-out your customer service numbers. The biggest new feature is the ability potential customers have to search for and request services based on their address. This feature is a game-changer for boosting revenue and your bottom line. Learn about WSC enhancements
Holiday Fun
MACC wants to see those holiday pictures!
Is your company having an “ugly sweater” day or does your office look great with its holiday decorations? Maybe Santa Claus is paying a visit? Whatever your company is doing for the holidays we’d love to have a picture to share with other clients as we put together a holiday picture collage we’ll distribute next month. Plus every company that enters a picture will be entered into a drawing for lunch on us. Click the button below to send us those pictures.
Submit picturesMACC’s Featured Employee
Gayle Haner
Gayle Haner is December’s Featured Employee. She is an Access Analyst for our CABS Team. In her position, Gayle works with our clients’ circuits and direct trunks, assists with billing and circuit audits, updates tariff rates and transport information as needed.
Read the articleSoftware Update
Year-end Accounting Master reminders
As tax season continues and year-end approaches, here are some reminders relating to Accounting Master. Accounting Master Year-End With Year-End approaching quickly, please take some time to make sure you are prepared. In Accounting Master 17.2, there is now a Year-End Suite which will help you prepare for the end of 2017 and the beginning of 2018. We recommend using this feature as a guide.
Read the articleTechnical Information
I’ve been hacked! Now what?
These days, you’re constantly hearing about cybersecurity in the news with announcements of personal information being stolen along with ideas on how to prevent being compromised. It is not too often you see what to do if you are hacked. This is a short guide of some things you can do to help recover your accounts.
Read the articleCreative Solutions
Your guide to bill inserts
As we see another year come to a close, we thought this might be the perfect time to put together helpful tips for the bill insert process. We hope these tips will make the process easier for you, but keep in mind that you may contact us any time with questions and concerns you may have.
Read the article
Featured Recipe – The Best Green Beans
It’s time for holiday gatherings and this recipe for green beans is sure to be a hit with your family.
Get the recipe