MACC's March 2020 eMessage

The latest news from your friends at MACC

In this issue…

> Success Story
> 2020 Client Satisfaction Survey
> MACC Challenge
> Client Relations News
> Featured Employee
> Software Update
> Technical Information
> Creative Solutions
> Featured Recipe

MACC Calendar

April’s transmit day for first of the month billing is March 24th. Follow this link to see the complete 2020 transmit calendar.

MACC Announcements

MACC will be conducting network maintenance on March 8th
From 10:00 a.m. to 3:00 p.m. (Central) on Sunday, March 8th, our technicians will conduct maintenance on our network. During this time, web-based services from MACC may be unavailable. This affects MSaaS and all MACC websites (Web Reporting, TMS, FTP, etc.) as well as online access to customer statements. Going forward, MACC will be scheduling network maintenance during the same timeframe on the second Sunday of each month. Please contact your MACC Client Relations Manager or Account Manager if you have questions regarding this maintenance schedule.

Daylight Savings Time reminder
Daylight Savings Time starts at 2:00 a.m. on Sunday, March 8th. Don’t forget to set your switch time AHEAD by one hour at or near 2:00 a.m. on that night.

Jump Start Training
Jump Start Training is available for Customer Master at our headquarters in Blair, Nebraska. The training is perfect for new employees or anyone who needs a refresher in using our products. To schedule Jump Start Training for your employees, please contact Julie Riecken, Training Support Manager, at 402-533-5313 or jriecken@maccnet.com.

Featured Web Training

Messenger Suite

Customer Master includes a number of notification tools that are available to use. During this session, we’ll provide you with detailed setup information regarding Email and Email-to-Text messages. Examples include Service Order, Trouble Ticket, and Sales Lead notifications, Delinquent Notifications, welcome messages, payment notifications, and other miscellaneous marketing communications. Let Customer Master help you with both internal communication and customer communication!

Trivia Winner

Congratulations to Amy Parlier from CASSCOMM who won this month’s MACC Trivia Challenge Contest. Look for MACC Updates for more chances to win!

Printable Newsletter

Click here for a printable copy of our newsletter.

MACC Success Story

CASSCOMM’s paperless push saves trees and much more

“I would tell anyone interested in pushing paperless billing to go for it.”

This advice comes from Casey French, Director of Marketing and PR for Illinois-based CASSCOMM. He led a recent paperless push at his company to increase paperless billing adoption to above 20 percent and save the company more than $11,000 per year in postage costs.

Read the article

Paperless billing

MACC still wants to hear from you!

We’ve extended our 2020 Client Satisfaction Survey deadline to ensure every client who would like to respond has an opportunity to do so. If your company has already responded…thank you very much! If you haven’t please take a few minutes to do so. Your opinion and ideas are critical to MACC’s success and our ability to serve you as a client.

Take the survey

Survey deadline is extended

MACC Challenge

Challenging yourself has rewards

If you’ve accepted the MACC Challenge, we have some great news! Your company will be entered into a drawing for a hotel room upgrade to an Executive Suite at this year’s MACC Billing and Technology Conference (MBTC). All associates who attend MBTC from the winning company will also score some special MACC apparel.

This is just the first of the potential prizes for participating in the MACC Challenge! The “Challenge” is part of our celebration of 45 years in business. To celebrate…we have some fun plans to give you the gifts in 2020. Keep reading the MACC eMessage each month for more information.

Read the article
MACC Challenge

Client Relations News

Not everything that happens in Vegas should stay in Vegas

MACC’s 2020 Users Group is in Las Vegas from April 21st through the 23rd. While what happens in Vegas is supposed to stay in Vegas, we’re confident you’ll learn some powerful new skills during the Users Group you’ll want to bring back to your office and use every day.

Read the article

MACC’s Featured Employee

Austin ShawAustin Shaw

MACC is continually enhancing our products and one of the associates directly responsible for new versions of Customer Master is Software Engineer Austin Shaw, who is our featured employee for March. In addition to working on Customer Master, he also is one of the developers of our MACC Mobile product.

Read the article

Software Update

Take my number…I don’t need it anymore

We know there are times when your customers may want to simply transfer their phone number to another family member, roommate, or business owner. It sounds simple … just change the name on the MACC Customer Master billing account, but that is not what should be done.

Read the article

Technical Information

MARS testing is underway for 2020

Companies currently enrolled in our MACC Application Recovery Service (MARS) are entitled to an annual test of the service. This testing is now underway! It is a great opportunity for you to test your company’s disaster recovery ability. During the test, MACC will restore your database within our hosted environment and provide access for up to three users. Your recovery application and data will be available at the start of your scheduled day and will be accessible for up to eight hours.

Read the article

Creative Solutions

Ideas for your spring “to-do” list

My daughter and I were recently out for a walk taking advantage of an unseasonably warm weekend day. We noticed quite a few robins flying around the neighborhood, which in eastern Nebraska is a sign spring is on the way. With spring on my mind, I began making a mental checklist of all the outdoor projects I want to tackle once warmer weather is here to stay. As a telecom company, now is a great time to make your checklist for spring projects as well.

Read the article
Featured recipe

Featured Recipe – World’s Greatest Baked Potato Soup

Here is another great soup recipe your family will love!

  • 8 strips of high-quality bacon
  • ½ cup of reserved bacon fat or butter
  • ½ cup of flour
  • 1 yellow onion – chopped
  • 2 carrots – peeled and chopped
  • 2 parsnips – peeled and chopped
  • 2 stalks of celery – chopped
Get the recipe

Industry Calendar

MACC’s on the go and here is where we’ll be in the coming month:

Learn more