MACC's April eMessage

The latest news from your friends at MACC

In this issue…

> Success Story
> MACC Mobile
> Featured Employee
> Client Relations
> Technical Information
> Creative Solutions
> Featured Recipe

MACC Calendar

May’s transmit day for first of the month billing is April 23rd. As a reminder, the 2018 bill transmit schedule is available on MACC’s Client Pages. Follow this link to view the schedule.

MACC Events

2018 Users Group
• April 17th – 19th
• Chandler, AZ
• Event website

2018 MBTC
• Session One: September 5-7
• Session Two: September 10-12
• Omaha, Nebraska
• Event website

MACC Announcements

MACC will be conducting network maintenance on April 8th
From 10:00 a.m. to 3:00 p.m. (Central) on Sunday, April 8th, our technicians will conduct maintenance on our network. During this time, web-based services from MACC may be unavailable. This affects MSaaS and all MACC websites (Web Reporting, TMS, FTP, etc.) as well as online access to customer statements. Going forward, MACC will be scheduling network maintenance during the same timeframe on the second Sunday of each month. Please contact your MACC Client Relations Manager or Account Manager if you have questions regarding this maintenance schedule.

Customer Master Jump Start Training
Jump Start Training is available for Customer Master at our headquarters in Blair, Nebraska. The training is perfect for new employees or anyone who needs a refresher in using Customer Master. Current dates are below. For details and to register, visit the Jump Start Training page on our website. MACC Client Page access is required to view the link.

• April 24th and 25th
• May 15th and 16th
• June 26th and 27th

Featured web training

What’s New Training for Customer Master 18.1
Start getting ready for some new and exciting enhancements coming this spring. We will review updates to Write-Offs, Service Order Templates (Phase 2), Equipment, Custom Grid Reports, and more. MACC Client Page access is required to view the link.

What’s New Training for Customer Master 18.1

Trivia Winner

Congratulations to Donna Pringnitz from Comm1 who won this month’s MACC Trivia Challenge Contest. Click here for the winning answers and look for MACC Updates for more chances to win.

Printable Newsletter

Click here for a printable copy of our newsletter.

MACC Success Story

A slice of PiE can really brighten your days

“I found there were more efficient ways to do many of the processes that I was doing and these steps save me a great deal of time.”

These are the words used by Emily Hoyt to describe the benefits of using MACC’s Partner in Efficiency (PiE) program. She is the Office Manager at Scranton Telephone Company, in Scranton, Iowa.

Read the article

Keep your Techs from running behind with MACC Mobile

MACC Mobile lets your Techs (plus everyone else!) work smarter and be more efficient. That means they’ll stay on schedule to keep your customers happy and cut down on overtime.

Learn why you need MACC Mobile

MACC’s Featured Employee

Sherry Stork

April’s Featured Employee is Sherry Stork. As a Software Support Specialist, she helps clients with Customer Master, our eMACC products, E911, credit card payments and more.

Read the article

Client Relations News

2018 MBTC Road Trip…where will MACC take you?

We hope you are already planning to hit the road for the 2018 MACC Billing and Technology Conference (MBTC)! Session 1 will be held September 5-7 and Session 2 will be held September 10-12. Our MBTC Road Crew is busy mapping out another great conference packed with valuable training, product updates, informative sessions and this year we are all looking forward to another adventure with you!

Read the article

Technical Information

MSaaS gets an upgrade

If you are a current MSaaS customer, you should have received an email by now preparing you to migrate to the new MSaaS environment. We thought we would take this opportunity to mention the new environment and some of the features that it will offer.

Read the article

Creative Solutions

Check out these construction season communication tips

The grass will soon be greening up, baseball started last week, and the fields surrounding MACC’s headquarters are filled with robins. This can mean only one thing…construction season is here! As your company gets started with its springtime projects, here are a few ideas to keep your customers in the loop and sell some new services.

Read the article

Featured Recipe – Duck Camp Taco Soup

The calendar says spring should be here, but it certainly hasn’t “sprung” in Nebraska yet. If it’s still cold where you live, enjoy this tasty soup to warm up.

2 lbs of ground beef
2 medium onions, chopped
2 taco seasoning envelopes
1 can of hominy, undrained
1 can of red beans, undrained
1 can of pinto beans, undrained
2 cans of green beans, undrained

Get the recipe

Industry Calendar

MACC’s on the go and here is where we’ll be in the coming month:

Learn more