Client Relations News

Six reasons you should hit the road for this year’s MBTC

Where can MACC take you?
As our road trip theme implies, we’d like to think of MACC as your highway to success. By using our software to its fullest potential, your company can achieve efficiency and prosperity in the telecommunications industry. Attending MBTC will serve as a roadmap of sorts, helping you navigate ways to be productive and profitable. We understand the importance of keeping up with rapidly changing technology while maintaining your customers’ satisfaction.

Help the environment and your bottom line…no tree hugging required

Sure…getting more of your customers to make the switch to paperless billing will help the environment. Who doesn’t like trees? Boosting the adoption rate of paperless billing also has some direct benefits for your neck of the woods. It can make your job easier with less time spent posting payments and improve the bottom line through reduced postage costs.

Product Spotlight

Have you looked at Sales Lead yet?

For several years now, Customer Master has had the ability to store quotes and prospects. In Customer Master 18.1, we revamped these modules and moved forward with Sales Lead!

Software Update

Drop insert refresher

Communicating with your customers is always important, whether it’s for general notifications or promotions. Drop Inserts are a great way to get your messages to your customers. Before you communicate with MACC’s Creative Services Team, you’ll want to make sure all of the required setup is complete in your Customer Master database. There are three pieces to the setup: Insert Code, Criteria and Drop Insert Master.

CABS News

Important information regarding traffic from Sprint

In June of 2017, Sprint (CIC 333) began the process of terminating wireline services to your customers. MACC continues to receive very small amounts of Sprint traffic. MACC will be moving this traffic to our consolidated billing system beginning with your August CABS billing.

Creative Solutions

Get more out of your website with Google Analytics

Ever wonder what your customers are thinking sometimes? Now you can know…at least when it comes to your website. Google Analytics is a free service available to companies that want to learn more about how their customers use their website. If your company isn’t using Google Analytics already, read on for three reasons why you should start today.

Technical Information

Make sure to use updated web browsers

Effective July 1, 2018, we changed the encryption options for connecting to MACC’s web services. Older protocols and ciphers considered to be weak will no longer be enabled. As a result, some older browsers may have trouble accessing our services. If you have any trouble, please ensure you are using an updated browser.