MACC's July eMessage
The latest news from your friends at MACCIn this issue…
> Client Relations News
> Featured Employee
> Paperless Billing
> Product Spotlight
> Software Update
> CABS News
> Creative Solutions
> Technical Information
> Featured Recipe
MACC Calendar
August’s transmit day for first of the month billing is July 24th. As a reminder, the 2018 bill transmit schedule is available on MACC’s Client Pages. Follow this link to view the schedule.
MACC Events
2018 MBTC – Registration is open!
• Session One: September 5-7
• Session Two: September 10-12
• Omaha, Nebraska
• Event website
MACC Announcements
MACC will be conducting network maintenance on July 8th
From 10:00 a.m. to 3:00 p.m. (Central) on Sunday, July 8th, our technicians will conduct maintenance on our network. During this time, web-based services from MACC may be unavailable. This affects MSaaS and all MACC websites (Web Reporting, TMS, FTP, etc.) as well as online access to customer statements. Going forward, MACC will be scheduling network maintenance during the same timeframe on the second Sunday of each month. Please contact your MACC Client Relations Manager or Account Manager if you have questions regarding this maintenance schedule.
July 4th Support Hours
MACC will be closed for Independence Day on Wednesday, July 4th. Regular support hours will be in place the remainder of the month.
Jump Start Training
Jump Start Training is available for Accounting Master and Customer Master at our headquarters in Blair, Nebraska. The training is perfect for new employees or anyone who needs a refresher in using our products. For Accounting Master Jump Start Training, please contact your Client Relations Manager. There are two Customer Master Jump Start Training sessions scheduled for the coming month.
• July 12th and 13th
• July 24th and 25th
For details and to register, visit the Jump Start Training page on our website. MACC Client Page access is required to view the link.
Featured web training
What’s New Training for version 18.1 of Customer Master and Accounting Master
MACC’s Training Team has developed What’s New web courses for Customer Master 18.1 and Accounting Master 18.1. These courses will guide users on how to take full advantage of the new features found in the latest version of MACC’s software. Click the link below for complete details and registration information.
Trivia Winner
Congratulations to Shari Werlein from Ntec who won this month’s MACC Trivia Challenge Contest. Look for MACC Updates for more chances to win.
Printable Newsletter
Click here for a printable copy of our newsletter.
Client Relations News
Six reasons you should hit the road for this year’s MBTC
Where can MACC take you?
As our road trip theme implies, we’d like to think of MACC as your highway to success. By using our software to its fullest potential, your company can achieve efficiency and prosperity in the telecommunications industry. Attending MBTC will serve as a roadmap of sorts, helping you navigate ways to be productive and profitable. We understand the importance of keeping up with rapidly changing technology while maintaining your customers’ satisfaction.
MACC’s Featured Employee![Kendall Ziebarth](https://maccemessage.com/wp-content/uploads/2018/06/KZiebarth.jpg)
Kendall Ziebarth
July’s featured MACC employee is Kendall Ziebarth. He works as a Technical Business Analyst-AI in our Information Services department. While Kendall has a long title, the explanation of what he does is pretty short. He makes it easier for our clients to do their job. Kendall manages application interface projects. Once these projects are complete, service provisioning is automated in our clients’ offices. This means less work for clients and quicker service installs for their customers.
Read the articleHelp the environment and your bottom line…no tree hugging required
Sure…getting more of your customers to make the switch to paperless billing will help the environment. Who doesn’t like trees? Boosting the adoption rate of paperless billing also has some direct benefits for your neck of the woods. It can make your job easier with less time spent posting payments and improve the bottom line through reduced postage costs.
Product Spotlight
Have you looked at Sales Lead yet?
For several years now, Customer Master has had the ability to store quotes and prospects. In Customer Master 18.1, we revamped these modules and moved forward with Sales Lead!
Read the articleSoftware Update
Drop insert refresher
Communicating with your customers is always important, whether it’s for general notifications or promotions. Drop Inserts are a great way to get your messages to your customers. Before you communicate with MACC’s Creative Services Team, you’ll want to make sure all of the required setup is complete in your Customer Master database. There are three pieces to the setup: Insert Code, Criteria and Drop Insert Master.
Read the articleCABS News
Important information regarding traffic from Sprint
In June of 2017, Sprint (CIC 333) began the process of terminating wireline services to your customers. MACC continues to receive very small amounts of Sprint traffic. MACC will be moving this traffic to our consolidated billing system beginning with your August CABS billing.
Read the articleCreative Solutions
Get more out of your website with Google Analytics
Ever wonder what your customers are thinking sometimes? Now you can know…at least when it comes to your website. Google Analytics is a free service available to companies that want to learn more about how their customers use their website. If your company isn’t using Google Analytics already, read on for three reasons why you should start today.
Read the articleTechnical Information
Make sure to use updated web browsers
Effective July 1, 2018, we changed the encryption options for connecting to MACC’s web services. Older protocols and ciphers considered to be weak will no longer be enabled. As a result, some older browsers may have trouble accessing our services. If you have any trouble, please ensure you are using an updated browser.
Read the articleFeatured Recipe – Butter Turtle Bars
This recipe has sugar, brown sugar, butter, and chocolate chips. What more could you ask for?
Crust
- 2 cups flour
- 1 cup brown sugar
- 1/2 cup Real Butter (softened)
- 1/2 cup chopped pecans or walnuts
Topping
- 2/3 c butter
- 1/2 c brown sugar
- 1/2 c to 2/3 c chocolate chips
Industry Calendar
MACC’s on the go and here is where we’ll be in the coming month:
- PTA Annual Convention
- MTA (MN) Golf Day
- TSTCI Accounting, Marketing and Customer Service Conference
- NTCA Southeast Regional Meeting
- TAM (MI) Vendor Golf Outing
- CTA (CO) Summer Conference
- NTCA NW/SW Regional Meeting
- MTIA Summer Conference