MACC's September eMessage
The latest news from your friends at MACCIn this issue…
> MBTC Attendee Information
> Featured Employee
> Billing News
> Client Relations News
> Software Update
> Technical Information
> Featured Recipe
MACC Calendar
October’s transmit day for first of the month billing is September 24th. As a reminder, the 2018 bill transmit schedule is available on MACC’s Client Pages. Follow this link to view the schedule.
MACC Events
2018 MBTC
• Session One: September 5-7
• Session Two: September 10-12
• Omaha, Nebraska
• Event website
• Get the MBTC app!
MACC Announcements
MACC will be conducting network maintenance on September 9th
From 10:00 a.m. to 3:00 p.m. (Central) on Sunday, September 9th, our technicians will conduct maintenance on our network. During this time, web-based services from MACC may be unavailable. This affects MSaaS and all MACC websites (Web Reporting, TMS, FTP, etc.) as well as online access to customer statements. Going forward, MACC will be scheduling network maintenance during the same timeframe on the second Sunday of each month. Please contact your MACC Client Relations Manager or Account Manager if you have questions regarding this maintenance schedule.
Featured web training
Customer Master Importer Tool
During this session, we will demonstrate how the Importer tool within Customer Master gives you the ability to mass load four different types of common datasets to your database from an outside source: Addresses, CRM rows, OCCs and Quotes/Prospects.
Trivia Winner
Congratulations to Julie Brown from Cumberland Telephone Company who won this month’s MACC Trivia Challenge Contest. Look for MACC Updates for more chances to win.
Printable Newsletter
Click here for a printable copy of our newsletter.
Are your bags packed for your 2018 MBTC Road Trip?
MACC’s Featured Employee
Jerry Schmidt
September’s featured employee is Jerry Schmidt. His title here at MACC is Senior Software Engineer, where he spends his days working with calling data to help ensure the creation of the accurate bills our clients deserve. Outside of MACC, he recently gained the new title of “grandpa” as his first grandchild was born last month.
Read the articleBilling News
Enhancements coming for e-mailed statements
Beginning next month, there is going to be a little more color coming out of MACC. On October 10, MACC’s Billing Services Team will implement an enhancement to add your company’s color logo to the e-mail message containing monthly statements distributed automatically from Customer Master.
Read the articleClient Relations News
Good customer service is crucial yet hard to define
I just had someone ask me “What does giving good customer service mean to you?”
If you are reading this article, I am going to assume you are in some way related to customer service – whether you are in “customer service,” a technician, an executive assistant, a front office manager, or a customer yourself, we’ve all been part of the “customer service experience.”
Read the articleSoftware Update
Save time with Customer Master’s Importer Tool
One of the topics we’ll be discussing at our upcoming MACC Billing and Technology Conference is the Importer Tool. If you haven’t attempted to use the Importer, we would encourage you to think about the benefits of using it.
Read the articleTechnical Information
Keep in the clear with Dell Threat Defense
September is here and a good antivirus will keep you in the clear! Have you ever wondered “What antivirus program should I use?” Here at MACC we have a solution. To our customers we offer Dell Threat Defense in a one year or three year subscription. The use of Dell Threat Defense is a great asset to our customers, as well as our Technical Support staff.
Read the articleHelp the environment and your bottom line…no tree hugging required
Sure…getting more of your customers to make the switch to paperless billing will help the environment. Who doesn’t like trees? Boosting the adoption rate of paperless billing also has some direct benefits for your neck of the woods. It can make your job easier with less time spent posting payments and improve the bottom line through reduced postage costs.
Featured Recipe – Beer Cheese Dip
Football season is here and this cheese dip is perfect for tailgating.
- 2 packages (8 oz) of cream cheese
- 1/3 cup beer or nonalcoholic beer
- 1 envelope dry ranch salad dressing mix
- 2 cups shredded sharp cheddar cheese
- Bread for dipping
Industry Calendar
MACC’s on the go and here is where we’ll be in the coming month:
- ITA Vendor’s Showcase
- MACC Billing and Technology Conference
- TTA Convention and Showcase
- ComPulse 2018
- NTCA Fall Conference
- OTA CO and Info Technologies Seminar