Client Relations News

Planning for the new year?

While we would all agree 2020 has been a challenging year, it has also provided an opportunity for new perspectives on running our businesses. We’ve all had to figure out how to keep our businesses running through a pandemic with staff working remotely, plus many of you have dealt with hurricanes, unprecedented wind storms, and floods.

Software Update

Get an automatic snapshot of account aging

One of our most commonly used Customer Master reports is the Aged Trial Balance report. It can be found in the Reports Suite under Receivables. This report is commonly used to review the Aging on accounts – which customers have balances in the under 30, 30-59 days, 60-89 days, and 90 and over days buckets. It’s not uncommon for companies to need this report as of the first day of the month, before any transactions occur. You can either run it first thing on the first business day of the month, or you can auto-generate the report.

Billing News

More color and less paper in 2020

During a year like no other, MACC’s Billing Team has been hard at work to ensure the consistent and reliable service your company needs from its billing vendor is maintained. Like your company, we took steps to protect our team members’ health as they conducted their important work. These safety measures allowed us to continue to produce statements and distribute them on-time with no disruptions.

Technical Information

Shop online safely with tips from MACC’s Techs

With the current events going on in the world, shopping online for your holiday gifts has quickly become the safest and most attractive option. While the convenience is obvious, sometimes the online threats are not. As more and more shoppers are becoming reliant on the internet, the number of scams is increasing as well.

Software Update

Must have info for Accounting Master year-end

As tax season continues and year-end approaches, we’ve put together a list of helpful reminders relating to Accounting Master.

Year-end processing
With year-end approaching quickly, we have provided documentation to help walk you through the year-end processes. This will assist with Creating the New Fiscal Year, Benefit Reset, Employee Deduction Rate Changes, Year-End Close, etc. If you are requiring assistance through this process, please let us know and we can schedule a time to call you and go over it. Better yet – start using the Year-End Suite to help walk you through all of the features that may need to be updated. The Year-End Suite contains the maintenance screens and processes used to prepare your database for an upcoming year.

Creative Solutions

We’re making it easy to upsell internet service

With many folks still working from home and the addition of wi-fi powered wonders beneath the nation’s Christmas trees, the coming winter months offer a tremendous opportunity to upsell internet service. You’re busy, so to make it incredibly easy for your company to sell its internet service, MACC’s Creative Services Team has designed several templates for postcards, bill inserts, and on-bill ads that are ready for quick customization and use.

What’s New on MACC’s website?

MACC’s Training Team again added new MACC Minutes training videos and continues to offer Jump Start Customer Master Training classes remotely. You can learn so many skills from the comfort of your home or office! There are also new Accounting Master documents and our 2020 SSAE 18 Audit Report is available.

• 2020 SSAE 18 Audit Report
• Accounting Master 20.1 and 20.2 Addendum
• Accounting Master Tax Form Update
• MACC Minutes – Map-It
• MACC Minutes – Year-end Tutorial
• MACC Minutes – Report Auto Generation in Accounting Master Tutorial
• Remote Customer Master Jump Start classes

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Featured Recipe – Dorito Cheese Ball

Add some crackers to this cheese ball and you have the perfect holiday appetizer.

• 16 oz cream cheese
• 2 cups of cheddar cheese
• 3 tablespoons minced onion

Get the recipe

Industry Calendar

The MACC Team is joining the rest of the telecom industry and “attending” online events.

• NTA Winter Meeting

Learn More