MACC's December 2020 eMessage

The latest news from your friends at MACC

In this issue…

> President’s Message
> Client Relations News
> Software Update – CM
> Software Update – AM
> Featured Employee
> Billing News
> Technical Information
> Creative Solutions
> What’s New on MACC’s website
> Featured Recipe

MACC Calendar

January’s transmit day for first of the month billing is December 23rd. Follow this link to see the complete 2021 transmit calendar.

MACC Announcements

MACC will be conducting network maintenance on December 13th
From 10:00 a.m. to 3:00 p.m. (Central) on Sunday, December 13th, our technicians will conduct maintenance on our network. During this time, web-based services from MACC may be unavailable. This affects MSaaS and all MACC websites (Web Reporting, TMS, FTP, etc.) as well as online access to customer statements. Going forward, MACC will be scheduling network maintenance during the same timeframe on the second Sunday of each month. Please contact your MACC Client Relations Manager or Account Manager if you have questions regarding this maintenance schedule.

Holiday support hours
MACC will be closed in observance of Christmas on December 25th and the New Year on January 1st. Enjoy a wonderful holiday season with your loved ones!

Featured Web Training

What’s New in Customer Master 20.2
This session focuses on enhancements such as the new Premise Equipment module, updates to Sales Lead, new Contact Information grid, Updates to Notifications, Adjust Tier Balance changes, and new Account Restructure options.

What’s New in Accounting Master 20.2
We’ll review Accounts Receivable including a new credit card option, the new Premise Equipment interface with Customer Master, more time clock enhancements in TMS, new document attachment options, and more.

Printable Newsletter

Click here for a printable version of our newsletter.

President's Message

Client Relations News

Planning for the new year?

Client RelationsWhile we would all agree 2020 has been a challenging year, it has also provided an opportunity for new perspectives on running our businesses. We’ve all had to figure out how to keep our businesses running through a pandemic with staff working remotely, plus many of you have dealt with hurricanes, unprecedented wind storms, and floods.

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Software Update

Get an automatic snapshot of account aging

Software UpdateOne of our most commonly used Customer Master reports is the Aged Trial Balance report. It can be found in the Reports Suite under Receivables. This report is commonly used to review the Aging on accounts – which customers have balances in the under 30, 30-59 days, 60-89 days, and 90 and over days buckets. It’s not uncommon for companies to need this report as of the first day of the month, before any transactions occur. You can either run it first thing on the first business day of the month, or you can auto-generate the report.

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Featured Employee

Bobbie RuhsBobbie Ruhs

December’s featured employee is Bobbie Ruhs. She is one of MACC’s Systems Analysts and plays an important role on our Customer Master Rapid Response Team (RRT). When a client needs a custom query or other unique situations arise, Bobbie and the rest of RRT work closely with the Software Support Team to ensure a quick solution is available.

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Knockout postage costs

Billing News

More color and less paper in 2020

Billing NewsDuring a year like no other, MACC’s Billing Team has been hard at work to ensure the consistent and reliable service your company needs from its billing vendor is maintained. Like your company, we took steps to protect our team members’ health as they conducted their important work. These safety measures allowed us to continue to produce statements and distribute them on-time with no disruptions.

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Technical Information

Shop online safely with tips from MACC’s Techs

Online shopping safety tipsWith the current events going on in the world, shopping online for your holiday gifts has quickly become the safest and most attractive option. While the convenience is obvious, sometimes the online threats are not. As more and more shoppers are becoming reliant on the internet, the number of scams is increasing as well.

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Software Update

Must have info for Accounting Master year-end

Accounting Master year-endAs tax season continues and year-end approaches, we’ve put together a list of helpful reminders relating to Accounting Master.

Year-end processing
With year-end approaching quickly, we have provided documentation to help walk you through the year-end processes. This will assist with Creating the New Fiscal Year, Benefit Reset, Employee Deduction Rate Changes, Year-End Close, etc. If you are requiring assistance through this process, please let us know and we can schedule a time to call you and go over it. Better yet – start using the Year-End Suite to help walk you through all of the features that may need to be updated. The Year-End Suite contains the maintenance screens and processes used to prepare your database for an upcoming year.

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Creative Solutions

We’re making it easy to upsell internet service

Creative SolutionsWith many folks still working from home and the addition of wi-fi powered wonders beneath the nation’s Christmas trees, the coming winter months offer a tremendous opportunity to upsell internet service. You’re busy, so to make it incredibly easy for your company to sell its internet service, MACC’s Creative Services Team has designed several templates for postcards, bill inserts, and on-bill ads that are ready for quick customization and use.

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What's New on MACC's websiteWhat’s New on MACC’s website?

MACC’s Training Team again added new MACC Minutes training videos and continues to offer Jump Start Customer Master Training classes remotely. You can learn so many skills from the comfort of your home or office! There are also new Accounting Master documents and our 2020 SSAE 18 Audit Report is available.

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Featured Recipe – Dorito Cheese Ball

Add some crackers to this cheese ball and you have the perfect holiday appetizer.

  • 16 oz cream cheese
  • 2 cups of cheddar cheese
  • 3 tablespoons minced onion
Get the recipe
Featured recipe

Industry Calendar

The MACC Team is joining the rest of the telecom industry and “attending” online events.

  • NTA Winter Meeting

Learn More
Industry events