MACC's November eMessage

The latest news from your friends at MACC

In this issue…

> Printer Announcement
> Featured Employee
> Software Update
> Billing News
> CABS News
> MACC Website Updates
> Halloween Fun at MACC
> Featured Recipe

MACC Calendar

December’s transmit day for first of the month billing is November 21st or 23rd.

MACC Events – Save the date!

2019 Users Group
April 16-18, 2019
Wild Horse Pass Hotel and Casino
Chandler, Arizona

2019 MBTC
Session One: September 4-6
Session Two: September 9-11
Omaha, Nebraska

MACC Announcements

Daylight Savings Time ends on Sunday
Daylight Savings Time ends at 2:00 a.m. on Sunday, November 4th. This is a reminder to set your switch time BACK by one hour at or near 2:00 a.m. on that night (at 2:00 a.m. it becomes 1:00 a.m.).

MACC will be conducting network maintenance on November 11th
From 10:00 a.m. to 3:00 p.m. (Central) on Sunday, November 11th, our technicians will conduct maintenance on our network. During this time, web-based services from MACC may be unavailable. This affects MSaaS and all MACC websites (Web Reporting, TMS, FTP, etc.) as well as online access to customer statements. Going forward, MACC will be scheduling network maintenance during the same timeframe on the second Sunday of each month. Please contact your MACC Client Relations Manager or Account Manager if you have questions regarding this maintenance schedule.

Thanksgiving support hours
MACC will be closed in observance of Thanksgiving on Thursday, November 22nd. Regular support hours will be available on Wednesday, November 21st and Friday, November 23rd.

Jump Start Training
Jump Start Training is available for Accounting Master and Customer Master at our headquarters in Blair, Nebraska. The training is perfect for new employees or anyone who needs a refresher in using our products. For Accounting Master Jump Start Training, please contact your Client Relations Manager. There are three Customer Master Jump Start Training sessions scheduled for the coming months.

• November 6-7, 2018
• December 12-13, 2018
• January 22-23, 2019

For details and to register, visit the Jump Start Training page on our website. MACC Client Page access is required to view the link.

Featured Web Training

What’s New Training for version 18.2 of Customer Master and Accounting Master
MACC’s Training Team has developed What’s New web courses for Customer Master 18.2 and Accounting Master 18.2. These courses will guide users on how to take full advantage of the new features found in the latest version of MACC’s software. Click the link below for complete details and registration information.

What’s New Training

Trivia Winner

Congratulations to Jacque Bates from FMTC who won this month’s MACC Trivia Challenge Contest. Look for MACC Updates for more chances to win!

Printable Newsletter

Click here for a printable copy of our newsletter.

Billing News

Big news about a big printer

MACC’s printing capabilities are getting bigger…and brighter. In August, the installation of a new “big” printer was completed and it’s now in use as we produce your monthly statements. This new printer increases the speed in which we can complete billing, provides greater reliability and paves the way for color printing.

Read the article View the installation See the printer in action

MACC’s Featured Employee

Pam Wulf

November’s Featured Employee is Pam Wulf. As a Customer Master Software Support Representative, she answers our clients’ questions and helps them get the most out of our software. She is also part of our eMACC support team and helps clients with eBill, Web Self-Care and other web-based products.

Read the article

Software Update

Custom Grid Reports can be a real time-saver

Some MACC clients have accounts where the network tiers have been disconnected, or USPs have been outdated on those networks, but the account is still active. In the past, it’s been a little tricky to find those “abandoned” accounts. The good news is, we have a suggestion – use the Custom Grid Reports.

Read the article

Billing News

The 2019 bill transmit schedule is now available

The suggested 2019 bill transmit schedule for first of the month billing companies is now available on MACC’s Client Pages. Follow this link to view and save the schedule in PDF format.

Read the article

CABS News

AccessMart can help with year-end reporting

Are you required to create year-end reports? Remember, AccessMart can help you. AccessMart is MACC’s web-based revenue assurance and reporting tool. It can generate annual reports on minutes of use by carrier, revenue and usage by jurisdiction, and much, much more in just minutes.

Read the article