Current eMessage > Technical Information > October 2018

Technical Information

Traveling techs can visit your office in 2019

by MACC’s Technical Support Team

As the end of the year approaches TSP (Technical Service Plan) trips come to an end. What exactly is a TSP trip though? Clients covered under our Technical Service Plan receive an on location visit every other year. While at each client’s site we meet with those behind the scenes running our software and address questions and concerns regarding workstations, servers, antivirus software, and a wide array of other things.

We also run workstation audits to help us better understand what our clients may need as far as future upgrades. This valuable information also helps us to problem solve when a particular computer becomes troublesome. These TSP trips are not only valuable for our customers but also our technical support team. We are able to see firsthand how MACC’s software and the client’s hardware are utilized. After the completion of these trips we are then able to propose new ideas on how to improve each client’s network at their location.

These trips are included in the Technical Service Plan and are carried out at no extra cost! We look forward to meeting with you! If your company is not currently on a TSP, contact the MACC Tech Support Team to subscribe.

If you have any questions, or if there is anything we can do for you, please don’t hesitate to contact us and we will be happy to help! We can be reached at 402-533-5300, or via email, at macctechs@maccnet.com.