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Client Relations News

Don’t make a wrong turn…MBTC is right around the corner!

by JoEllen Maras, Creative Services Designer

August is here and now is the time to finalize your plans for attending the 2018 MACC Billing and Technology Conference (MBTC) in September. Most importantly, the registration deadline for the 2018 MBTC is Friday, August 24th. The discount rate of $149/night for hotel rooms expires on August 24th for Session 1 and August 31st for Session 2 or when the room block sells out. Please plan to make your room reservations early!

New Location
We are excited to host MBTC at the DoubleTree Hotel in downtown Omaha this year! After you arrive at the hotel, our registration desk can be found in the Executive Meeting Space on the 19th floor. We will be there ready to check you in or answer any questions you may have on Day 1 at 8:00 a.m. and on Day 2 and Day 3 at 7:00 a.m. We know you are going to enjoy our new space!

Conference Highlights
One-on-One with MACC employees will again be available during the conference. Be sure to stop by and take advantage of valuable face-to-face time with our MACC experts! This year we have some exciting new general sessions and complimentary training for you to attend. Here are a few you won’t want to miss:

NEW THIS YEAR! Moderated Customer Success Panel
Attend this session to hear insightful stories from your peers. You will hear from companies just like yours who have implemented new processes, changed some business practices to improve their day-to-day efficiencies, stepped out of their comfort zone, or implemented new software to help grow. During the session, there will also be time to get questions answered you might have for your peers – questions you can submit ahead of time, or any time before the session starts. We are excited to bring you this new general session!

Billing Best Practices
Confused about getting from Point A to Point B during the Bill Cycle Process? Want a refresher to ensure you’re not taking any wrong turns? Want to make sure you are utilizing all the available billing reports? Come to this session to learn all about what you should be doing each month!

Bill Presentation Options
During this session, we’ll discuss bill format and presentation options. You can customize your MACC bills as an effective communication tool for your customers!

Taxes Roadmap
Managing your taxes and surcharges takes thought and understanding. A good roadmap can help! This session will review the entire Tax Code – Tax Area – USP Code taxation relationship, as well as how to best utilize surcharges. This session will give you the tools you need to understand how taxes are applied and managed in Customer Master.

A complete schedule and descriptions of each session are available on the MBTC website. In between all of the learning and training, we’ve incorporated plenty of time to have some fun!

Hospitality Night
Start your MACC Road Trip off right with a fun evening of delicious hors d’ oeuvres, cocktails and great conversation with your peers in the industry and MACC staff on Wednesday, September 5th and Monday, September 10th from 5:30 p.m. – 7:30 p.m. Hors d’ oeuvre stations will include food based on several Omaha restaurants featured on the Food Network show, “Diners, Drive-ins and Dives.”

Banquet Night
Join us Thursday, September 6th and Tuesday, September 11th for TACKY TOURIST TRIVIA NIGHT! Enjoy cocktails, a delicious Midwest buffet dinner and LOADS OF FUN when your table competes in the very popular game of trivia. There will be a wide variety of topics, great music, many laughs and prizes for the winners! Wear your best TACKY TOURIST outfit for more chances to win prizes!

As always, if you have any questions about the 2018 MBTC please contact JoEllen Maras or Kristi Rounds. We look forward to seeing you in September!