Current eMessage > Software Update > March 2018

Software Update

Keep your numbers in order with customizable reference codes

By Julie Riecken, Training Support Manager

Accurate tracking of phone numbers in Customer Master is crucial. The Number Reference feature will help you manage details about telephone numbers. Maybe you have a range of numbers reserved for a specific purpose. Without a note on that number in Customer Master, it’s possible that the number could be issued to another customer.

The Customer Master Number Reference maintenance table allows you to enter customizable Reference codes for telephone numbers. An example might be a code for “Official Line.” You can then go to the telephone number maintenance table and tag the reference code “Official Line” to corresponding telephone numbers.

Later, when you are assigning phone numbers in the Service Order Number Selector, you’ll see a column for the Reference code, making it easy for you to identify those numbers that have been tagged with a reference.

For more information on this and other features for managing phone numbers, we suggest the Network Number Management web training course. Client Page access is required to view the course’s details.