Current eMessage > Client Relations News > December 2020

Client Relations News

Planning for the new year?

by Joelle Kesling, Director of Client Services

While we would all agree 2020 has been a challenging year, it has also provided an opportunity for new perspectives on running our businesses. We’ve all had to figure out how to keep our businesses running through a pandemic with staff working remotely, plus many of you have dealt with hurricanes, unprecedented wind storms, and floods.

As you plan for a brighter new year, please remember MACC is always here to help in any way we can. We continue to have three tiers of support, with dedicated Software Support Representatives, Account Managers, and Client Relations Managers assigned to each one of our companies. This way, we can take a team approach to working with you to help solve whatever business need you present to us. Collaborative efforts have been successful with helping MACC customers streamline their businesses and work more efficiently!

We also have a whole menu of training options for you – web training, a monthly training subscription, free MACC Minute tutorials, Jump Start sessions for new employees or employees who simply want to catch up on all the latest functionality, and onsite training in your offices. Not only are our Software Support Reps experts on our software, but our Trainers are ready to work with you to answer your questions about increasing efficiencies in your daily routine!

We can help you with bill messages, inserts, websites, marketing campaigns, and more through our Creative Services Team. This is a great time to think about all the ways you currently communicate – or the ways you WANT to communicate – with your end-users. There are many options for getting information to your customer base, and the customers who have used our Creative Services Team have told us the benefits have been HUGE!

The bottom line is this: if you have a question or need anything, call us! We are here to help. With 45 years under our belt, we know we can work with you through any situation to make sure you, and your customers, are happy!