Current eMessage > Software Update > December 2019

Software Update

Get the message out with Customer Master and AutoPilot

by Julie Riecken, Training Support Manager

Customer Master includes a number of notification tools in our Messenger Suite. MACC’s Trainers can provide guidance on setting up simple text-style emails. However, you may want to consider using our Creative Services Team to design professional, polished HTML emails through our AutoPilot service. The following are examples of emails you may want to consider.

Welcome Email – Automatically send a welcome email to new customers upon service order apply or select to send a specific message to a new or existing customer. Attachments may also be included with your email such as a channel lineup or newsletter. Attachments may also be included with your email such as a channel lineup or newsletter. Follow this link for an example.

Delinquent Email – This feature can help you improve cash flow. Send a friendly email reminder to account holders who are past-due. Use this tool to notify customers of an upcoming payment deadline. We recommend using this feature just a few days prior to printing and mailing delinquent notices.

Payment Notification – This tool works with either ACH or credit card payments made in Customer Master. Send the customer a confirmation of their ACH or credit card payment after posting or a reminder of an upcoming payment process. Note – This feature does not apply to payments made via eBill.

Marketing Email – Create a list of customers using the Account Research Report, or Promotion Campaign Manager, and send a mass email to all customers on the list. This is a great way to promote new services or upgrade opportunities.

Trouble Ticket Clear – Send an email to customers when their trouble ticket is cleared. It’s a great way to communicate with your customer.

Trouble Ticket Mass Outage – Create a list of customers who are potentially affected by a trouble mass outage event and send a mass email to all affected customers to notify them you are working on the issue. You can even use this feature for upcoming planned outages.

These are just a few of the examples to consider. Some customizable text fields can be included with your message – based on the type of message that’s being used.

MACC’s Training Team has a Messenger Training course to help you take full advantage of the Messenger Suite. Our Creative Services Team is ready to help through our AutoPilot service to make your company’s communications shine. Click the appropriate button below for details on AutoPilot.