Current eMessage > Technical Information > January 2023

Technical Information

Don’t put back-ups at the back of your mind: schedule your MARS test

by MACC’s Technical Support Team

The phrase “trust, but verify” has become a popular reference when working with cybersecurity. There are many elements of cybersecurity that this message can apply to but perhaps the most practical would be when working with backups.

At MACC, we like to accept that challenge! To the many customers who are subscribed to MACC’s Application Recovery Service (MARS), you have placed your trust in us to ensure your data is backed up and will be available when you need it. As the new year approaches, now is the time for you to start planning on when you will verify your data is in good hands.

All MARS customers are entitled to a free annual test to ensure things are working properly. To schedule your test, please visit https://maccclientcentral.com/mars-test/ and submit your preferred date.

Participating in your MARS test is a great way to be ready for anything “unexpected” the new year brings.

If you’re not subscribed to MARS, now is also a good time to consider the service as it ensures you always maintain access to your MACC applications and the critical data they contain.

For questions on MARS, or scheduling a test, please contact your MACC Technical Support Team. We can be reached at 402-533-5300 or via email at macctechs@maccnet.com.

New to MARS and wonder what the tests entail? MARS backs up your company’s Customer Master and Accounting Master databases. It then makes them available using only an internet connection. If the unthinkable occurs…your company will be ready and able to continue with its business operations.

MARS tests go like this:

• We use a Sunday full backup to set the test up.
• You can test with up to three users, with the first person having access to Customer Master and Accounting Master (as needed). When you schedule your test, we would like you to supply us with the names and contact information of who will be doing the testing.
• On the morning of the test we will contact them and set them up with a Citrix client (web-based access), help them log in, and give them a copy of things to test. Users have up to eight hours in which to test the backup.
• Another option…MSaaS. The test also gives users a sample of what it would be like to be one of our MSaaS customers. MSaaS provides internet-based versions of Customer Master and Accounting Master.

Want more information on signing-up for MARS or MSaaS? Contact your MACC Representative for complete details.

If you have any questions, or if there is anything we can do for you, please don’t hesitate to contact your MACC Tech Support Team and we will be happy to help!

We are here to help
The MACC Technical Support Team sells and supports computer hardware from Dell. From decades of experience, we know the equipment needed to power telecom companies. If you need to budget for computer hardware in 2023, please reach out to macctechs@MACCnet.com for a quote. Additionally, be sure to reach out to us if you need to start or improve your BIP with a MARS or MBUS subscription. We look forward to helping you prepare for a prosperous 2023.