Current eMessage > Software Update > September 2020

Software Update

The time is now…learn something new with MACC’s Training Team

by Julie Riecken, MACC Training Support Manager

This is a great time to learn something new! MACC Minutes Tutorials are quick, simple video overviews of popular Customer Master and Accounting Master topics. You can view the tutorials at any time – no need to register or schedule a session. The only requirement is access to the MACC Client Pages.

The MACC training staff has worked diligently to create new tutorials and update existing videos. The following is a list of our new-and-improved tutorials.

To view these MACC Minutes Tutorials, or any of the other training content in this article, first click here to log-in to our Client Pages and then return to this page. You will then have access to this helpful content. Click here if you need help accessing the Client Pages.

• Client Relationship Management
• Closed Account Refunds
• eBill Basics
• Electronic Documents
• Inquiry
• Mass Write-Off
• Messaging Options
• Prior Month Adjustments
• Time Entry

The training team continues to make updates – so check back often. For detailed training on any of these topics or others, be sure to check our web training course list.

Remote Jump Start classes are available
In addition, MACC’s training staff is now offering a virtual Customer Master Jump Start class. This 2-day remote course is a great option for a brand-new Customer Master user. The class includes access to a Jump Start Manual, Practice Exercises, and connection to a training database for a hands-on experience. The instructor will lead attendees through service order, payment entry, trouble tickets, reports, and more. Visit the Client Pages for more information about this exciting new training option. It’s the perfect solution for new work-from-home users!

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