Current eMessage > President’s Message
President’s Message – Looking back at 2015
by Craig Aman, President and CEO
Craig Aman
This time of year is often one of reflection on where we have been, where we are going, and what’s most important to us in both our professional and personal lives. When reflecting on MACC’s 40th year in business, my thoughts immediately turn to you, our clients, and how much I appreciate the opportunity you give us to be an integral part of your business.
Without your trust and support, the continued growth of our client base and evolution of our products would not be possible. On behalf of all MACC associates, thank you for being our client. With our gratitude in mind, please read on to see where we have been in 2015 and where we plan to go in 2016.
A look back
MACC continues to increase the number of telecommunication companies using our products and services. On average, we converted two new clients to our platform each month this year. This growth is not only important for MACC, but for your company as well. The addition of new clients allowed us to meet our increased operational expenses without passing costs along to customers. Additionally, with approximately a third of independent telecommunication companies now using MACC, we offer long-term stability to our clients not available from other vendors in the marketplace.
In 2015, we made significant improvements to our core products (Customer Master and Accounting Master) and unveiled powerful new functionality in our web-based services. If you have not had an opportunity to review the enhancements added to our products in 2015, I encourage you to visit MACC’s website and learn more about them. Below are direct links to the appropriate pages.
• Customer Master
• Accounting Master
• eMACC Services
A look ahead
Looking at 2016, MACC continues to have opportunities to bring on new clients at a consistent pace. You can be assured the continued growth in our customer base will not affect the service we provide to your company. Our leadership team continually evaluates our staffing needs to ensure we always provide the high level of customer support you have come to expect from MACC.
We will continue to improve our products with updates to Customer Master and Accounting Master scheduled to occur in the spring and fall. For the spring release, which will be version 16.1, you’ll see enhancements in the following areas:
Customer Master
• Overall efficiency throughout the product
• Improved inquiry search options
• Improved storage of data on accounts
• Continued increase in reporting options
Accounting Master
• Import of bank reconciliation
• Improved employee workflow
• Customization of the AR invoice
• Improved purchase order efficiencies
As the opportunity to visit with you face-to-face remains important to MACC, please plan to attend our Road Shows, User Group meeting and Billing and Technology Conference (MBTC). More information on each event will be available in future editions of MACC’s eMessage.
Have a wonderful holiday season
I want to again thank you for the continued trust you place in MACC. It’s truly a privilege to serve you and your company. If you ever have any MACC-related questions or comments, please do not hesitate to contact me at [email protected]. In closing, I want to wish you a wonderful holiday season and a prosperous New Year.
