Current eMessage > President’s Message > December 2016
President’s Message
A look back and a look ahead
by Craig Aman, President and CEO
Craig Aman
Thanksgiving has already come and gone, we survived Black Friday shopping (thankfully football kept me entertained on Black Friday), the Christmas lights are up, and now 2016 is drawing to a close. As we are getting ready to prepare our New Year’s Resolutions, I want to take this opportunity to thank you for your continued confidence in the MACC family. Your success is our success, and I speak for all MACC associates when I say we look forward to our continued partnership to make 2017 a great year.
Before we say goodbye to 2016, let’s take a look back to see where we’ve been – and then we’ll look forward to what’s coming in the New Year.
A bigger, better family
In 2016, MACC added new companies to our family of clients at a rate of almost two per month. This trend is set to continue for 2017 as we have a full conversion schedule. Our Conversion Team is going to be very busy!
More than a third of this country’s independent telecom companies continue to trust MACC to meet their billing and operational support system (BSS/OSS) needs. This growth is important to both your company and MACC for several reasons. New clients allow us to meet rising operational expenses without raising our rates, which is something we haven’t done in almost 15 years.
MACC’s continued growth also illustrates the stability we offer in an industry going through changes. Ask a peer who has had their BSS/OSS vendor close its doors – it’s a stressful and expensive experience that MACC clients don’t have to worry about.
Finally, as we bring on new clients, we get fresh ideas from them and these innovations are often found in our product enhancements. As a client, when you attend our events throughout the year, you have a perfect platform to network with our newest companies, and share ideas and processes. It’s a great opportunity we hope you all continue to take advantage of!
Product evolution
Just as the products you deliver to your clients continue to evolve, the same can be said for MACC’s products and services. In 2016, the key components of our BSS/OSS, Customer Master and Accounting Master, each received their two annual updates containing dozens of enhancements. Additionally, our eMACC services, such as MACC Mobile and TMS, also received enhancements. These enhancements are based on client input, regulatory requirements (NLAD, 477, etc.), and innovations identified by our Product Development Team. You can look for the next software releases in the spring and fall of 2017.
For complete details on our product enhancements, visit the Client Pages on our website. It almost goes without saying if you have questions regarding our enhancements, do not hesitate to contact your MACC representatives. They are here to provide assistance and are ready to help.
Learn from the best
To get the biggest benefits from MACC’s products, and to make your operation more efficient, consider our training courses. The classes are affordable and taught by our own product experts with decades of experience. There is no better source to learn how to get the most benefits from our products. Contact your Client Relations Manager for details.
Robots are coming in 2017?
Actually, MACC won’t be unveiling any BSS/OSS robots (that would be fun, though), but hopefully I caught your attention! Automation (of the non-robotic variety) was a point of emphasis for us in 2016 and it will continue to be so for the foreseeable future. Our goal is to automate time-consuming manual tasks so you can devote a greater portion of your day to more profitable activities.
Best wishes for the coming holiday season
To close, I would like to thank you again for your continued trust and business. It’s a privilege to serve you, and we genuinely appreciate your partnership. Speaking again for all our associates, I want to wish you the happiest of holidays!
