MACC's March eMessage

The latest news from your friends at MACC

In this issue…

> Success Story
> Client Survey
> Client Relations News
> Glad•ful – with Web Self-Care
> Featured Employee
> Software Update
> Creative Solutions
> Featured Recipe

MACC Calendar

April’s transmit day for first of the month billing is March 22nd. Follow this link to see the complete 2019 transmit calendar.

MACC Events

2019 MACC Road Show
March 13th and 14th – Kansas
April 9th and 10th – Iowa
Register now!

2019 Users Group 
April 16th-18th, 2019
Wild Horse Pass Hotel and Casino
Chandler, Arizona
Register now!

2019 MBTC
Session One: September 4th-6th
Session Two: September 9th-11th
Omaha, Nebraska

MACC Announcements

MACC will be conducting network maintenance on March 10th
From 10:00 a.m. to 3:00 p.m. (Central) on Sunday, March 10th our technicians will conduct maintenance on our network. During this time, web-based services from MACC may be unavailable. This affects MSaaS and all MACC websites (Web Reporting, TMS, FTP, etc.) as well as online access to customer statements. Going forward, MACC will be scheduling network maintenance during the same timeframe on the second Sunday of each month. Please contact your MACC Client Relations Manager or Account Manager if you have questions regarding this maintenance schedule.

Daylight Savings Time reminder
Daylight Savings Time starts at 2:00 a.m. on Sunday, March 10th. Don’t forget to set your switch time AHEAD by one hour at or near 2:00 a.m. on that night.

Jump Start Training
Jump Start Training is available for Customer Master at our headquarters in Blair, Nebraska. The training is perfect for new employees or anyone who needs a refresher in using our products. To schedule Jump Start Training for your employees, please contact Julie Riecken, Training Support Manager, at 402-533-5313 or [email protected].

Featured Web Training

Tracking Accounts Receivables in Customer Master
Write-Offs, Delinquents & Collections: This web session is an overview of Accounts Receivable. You’ll learn about effectively using Customer Master to track AR. Discover how Customer Master can assist you in reducing delinquencies, managing collections, and more.

Trivia Winner

Congratulations to Misty Clark from Consolidated Communications who won this month’s MACC Trivia Challenge Contest. Look for MACC Updates for more chances to win!

Printable Newsletter

Click here for a printable copy of our newsletter.

MACC Success Story

Lockbox can be your key to saving time

“It has freed up time for our CSRs to sell more or just work on other projects.”

This is how Kwalonn Gisselbeck, Operations Specialist at Twin Valley, described the results of the company’s implementation of Lockbox. This Customer Master feature allows a bank to receive, process, and automatically deposit payments into your company’s account. These payments are then reflected in Customer Master.

Read the article

Our ears are always open!

If your company hasn’t completed MACC’s Annual Client Satisfaction survey, there is still time to do so. We value your opinion so please take a few minutes and complete the survey by clicking the button below. If you have already completed the survey, thank you very much!

Take the survey

Open ears...take the survey

Client Relations NewsSpring events

There is STILL time to register for MACC’s spring events!

MACC Associates will soon be hitting the road for the 2019 Midwest Road Shows in Kansas and Iowa! The registration deadline for Kansas locations is March 6th and the deadline for Iowa locations is April 2nd. Complete details, and a form to register for the Road Shows, are available at

This year’s Midwest Road Show will make the following stops:

  • Hays, Kansas on March 13th
  • Topeka, Kansas on March 14th
  • Cedar Rapids, Iowa on April 9th
  • Fort Dodge, Iowa on April 10th
Read the article

MACC’s Featured Employee

Grace Lenz

March’s featured employee is Grace Lenz. As a Software Engineer, she plays a key role in the development of many of MACC’s web-based products, such as our eMACC Management Reports, Web Self-Care, and TMS. Grace also works with our application interface between Customer Master and Accounting Master.

Read the article

Software Update

Payment batches can be a piece of cake

During a recent customer conversation, a payment entry clerk explained it would be beneficial to have something like a cash register tape available on the screen when entering payment batches. It seemed like a great idea at the time, so MACC’s product and development teams put together a new enhancement called My Pending Payments for last fall’s release of Customer Master 18.2. Are you using it?

Read the article

Creative Solutions

Spend less money to generate new business with EDDM

A friendly reminder is often a good thing. Last month, you may have received such a gesture courtesy of United States Postal Service (USPS) in the form of a postcard promoting the Every Door Direct Mail (EDDM) program. This isn’t a new service, but the folks at the post office want you to remember how useful the EDDM program can be to promote your business.

Read the article


Every Door Direct Program

Featured recipe

Featured Recipe – Triple Decker Brownies

This sumptuous dessert is easy to make and will get rave reviews at your next family gathering.

  • Your favorite brownie mix
  • 1 small jar of marshmallow crème
  • 1 cup chocolate chips
  • 1 cup peanut butter
  • 1 cup butterscotch chips
  • 4 cups Rice Krispies
Get the recipe

Industry Calendar

MACC’s on the go and here is where we’ll be in the coming month:

Learn more