MACC's March eMessageThe latest news from your friends at MACC
In this issue…
April’s transmit day for first of the month billing is March 22nd. Follow this link to see the complete 2019 transmit calendar.
2019 MACC Road Show
March 13th and 14th – Kansas
April 9th and 10th – Iowa
2019 Users Group
April 16th-18th, 2019
Wild Horse Pass Hotel and Casino
Session One: September 4th-6th
Session Two: September 9th-11th
MACC will be conducting network maintenance on March 10th
From 10:00 a.m. to 3:00 p.m. (Central) on Sunday, March 10th our technicians will conduct maintenance on our network. During this time, web-based services from MACC may be unavailable. This affects MSaaS and all MACC websites (Web Reporting, TMS, FTP, etc.) as well as online access to customer statements. Going forward, MACC will be scheduling network maintenance during the same timeframe on the second Sunday of each month. Please contact your MACC Client Relations Manager or Account Manager if you have questions regarding this maintenance schedule.
Daylight Savings Time reminder
Daylight Savings Time starts at 2:00 a.m. on Sunday, March 10th. Don’t forget to set your switch time AHEAD by one hour at or near 2:00 a.m. on that night.
Jump Start Training
Jump Start Training is available for Customer Master at our headquarters in Blair, Nebraska. The training is perfect for new employees or anyone who needs a refresher in using our products. To schedule Jump Start Training for your employees, please contact Julie Riecken, Training Support Manager, at 402-533-5313 or [email protected].
Featured Web Training
Tracking Accounts Receivables in Customer Master
Write-Offs, Delinquents & Collections: This web session is an overview of Accounts Receivable. You’ll learn about effectively using Customer Master to track AR. Discover how Customer Master can assist you in reducing delinquencies, managing collections, and more.
Congratulations to Misty Clark from Consolidated Communications who won this month’s MACC Trivia Challenge Contest. Look for MACC Updates for more chances to win!
Click here for a printable copy of our newsletter.
MACC Success Story
Lockbox can be your key to saving time
“It has freed up time for our CSRs to sell more or just work on other projects.”
This is how Kwalonn Gisselbeck, Operations Specialist at Twin Valley, described the results of the company’s implementation of Lockbox. This Customer Master feature allows a bank to receive, process, and automatically deposit payments into your company’s account. These payments are then reflected in Customer Master.
Client Relations News
There is STILL time to register for MACC’s spring events!
MACC Associates will soon be hitting the road for the 2019 Midwest Road Shows in Kansas and Iowa! The registration deadline for Kansas locations is March 6th and the deadline for Iowa locations is April 2nd. Complete details, and a form to register for the Road Shows, are available at www.maccroadshows.com.
This year’s Midwest Road Show will make the following stops:
- Hays, Kansas on March 13th
- Topeka, Kansas on March 14th
- Cedar Rapids, Iowa on April 9th
- Fort Dodge, Iowa on April 10th
MACC’s Featured Employee
March’s featured employee is Grace Lenz. As a Software Engineer, she plays a key role in the development of many of MACC’s web-based products, such as our eMACC Management Reports, Web Self-Care, and TMS. Grace also works with our application interface between Customer Master and Accounting Master.
Payment batches can be a piece of cake
During a recent customer conversation, a payment entry clerk explained it would be beneficial to have something like a cash register tape available on the screen when entering payment batches. It seemed like a great idea at the time, so MACC’s product and development teams put together a new enhancement called My Pending Payments for last fall’s release of Customer Master 18.2. Are you using it?
Spend less money to generate new business with EDDM
A friendly reminder is often a good thing. Last month, you may have received such a gesture courtesy of United States Postal Service (USPS) in the form of a postcard promoting the Every Door Direct Mail (EDDM) program. This isn’t a new service, but the folks at the post office want you to remember how useful the EDDM program can be to promote your business.