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Client Solutions News

Changing of the (sales) guard

By Joelle Kesling, Director of Sales + Marketing

We have some exciting changes taking place in the Sales + Marketing department right now!

Many of you know Kathy Rea and Steve Appel, who have been MACC’s Sales Representatives for the last 25 years. Kathy retired as of May 12, and Steve is planning his retirement on June 30. We had some big shoes to fill, but we were able to pull from MACC’s existing talent pool to find the Sales Reps who will be stepping in to fill them.

Chris Booth has been with MACC since 1999, when he started as part of our Billing Operations team. He’s worked in different capacities since then, with his most recent position (for the last 15 years!) being a Client Solutions Manager. Chris’s unmatched industry knowledge, along with his understanding of the technical aspects of our products and application interfaces, as well as his client relations skills, make him an ideal candidate as a Sales Rep. Chris will be handling all sales opportunities in our eastern territory, so please be on the lookout for him at conferences and showcases! We are distributing the companies Chris previously took care of as a Client Solutions Manager, so be on the lookout for some additional communication coming your way.

Ryan Thompson, who has been our Creative Services Manager for the last 15+ years, is stepping into the role of Sales Rep for our western territory. Ryan has been heavily involved in the Sales arena for more than a decade creating campaigns, so he understands customer communication and customer relations, and has a unique understanding of how to pique the interest of prospective customers – so we are certain he will manage his new position with ease! Ryan is excited to tackle this new role, so please also look for Ryan at state shows and national conferences.

Rest assured for our website hosting companies: MACC will continue our hosting duties – as well as any updates/changes needed to those websites. Doug Barber, who has been with MACC for almost 10 years, is going to use his writing and creative skills to work with you all to maintain the high level of customer care you’ve come to expect with our Creative Services team!

Kati Standley is our newest Client Solutions Manager, and she’ll be assuming responsibilities for South Dakota, Nebraska, and all our Accounting Master only, CABS only, and Toll only customers. She was a Software Support Representative before her last 8 years as an Account Manager, so she has extensive knowledge of our software and customers.

If you have any questions about any of the changes, please feel free to contact me at [email protected], or 402.533.5270.

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