Client Solutions News

MACC is your one point of contact

by Joelle Kesling, Director of Client Services

One thing we know MACC does, because we’ve heard it time and time again, is offer exceptional service our competitors don’t. With MACC, you don’t have to call and put in a ticket when you need help – you call, we answer. Ok, sometimes you get voicemail … but we call you right back! We pride ourselves on truly being your partner, which is why we’ve worked so hard to provide you with a specialized team assigned to your company to help you when you need it most.

Your company has an assigned Software Support Representative (SSR). You should be calling your SSR when you have questions about how to do something in the software. It can be as simple as running a report, entering a payment, creating a new template – or something more in-depth like BDC reporting. If your assigned SSR isn’t available, there is a whole team of SSRs that can be of assistance. Your company also has an assigned Client Solutions Manager (CSM). Your CSM should be contacted when you have new business on the horizon, a new vendor you want to interface with, continuing education requests, or anything relating to challenges that are outside of specific software functionality.

The bottom line is this – MACC wants to continue to be your business partner for whatever you need. So we are your one point of contact – you don’t have to call several different companies. We are here for you, and if your assigned SSR or CRM doesn’t immediately have the answer, they’ll get it! We want you to know you can depend on us to help in any way we can. We love when we hear customers say “I couldn’t do this without you” – because WE wouldn’t be US without YOU!”

Article Archive

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October 2022
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September 2022
Joining us for MBTC?

August 2022
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July 2022
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November 2021
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July 2021
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May 2021
MBTC Update

February 2021
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January 2021
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December 2020
Planning for the new year?

July 2020
New faces on MACC’s Client Relations Team

June 2020
The MACC Team is saddened to officially cancel MBTC 2020

April 2020
MACC is proud to support your company

February 2020
MACC’s 2020 Users Group is a sure bet

2019 Articles

October 2019
Another MBTC is in the book

September 2019
Heading to MBTC 2019

August 2019
We don’t hide the fun

July 2019
Put MBTC 2019 on the top of your “To Do” list!

June 2019
MBTC 2019 registration is open!

May 2019
Are you ready to be a super hero?

April 2019
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March 2019
Spring event registration

February 2019
Keep your skills up to par

January 2019
Midwest Road Shows

2018 Articles

December 2018
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September 2018
Are your bags packed?

August 2018
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July 2018
Six reasons to attend MBTC

June 2018
Pack your bags

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Ready for a road trip?

April 2018
Where will MACC take you?

March 2018
There is still time to register

February 2018
Here is what’s cooking on the road

January 2018
Registration is open for the 2018 Midwest Road Shows

2017 Articles

October 2017
Thanks for attending MBTC

September 2017
Important MBTC information

August 2017
Important MBTC dates and highlights

July 2017
Time to register for the 2017 MBTC

June 2017
Unmask your potential at the 2017 MBTC!

March 2017
There is STILL time to register for MACC’s spring events!

February 2017
Keep your skills in tune when you join MACC on the road this spring!

January 2017
Save the date for the Midwest Road Shows

2016 Articles

October 2016
Thanks for teaming up with us

September 2016
Ready for some TEAMWORK?

August 2016
Don’t drop the ball

July 2016
Score big at the 2016 MBTC

June 2016
Huddle up for the MBTC

May 2016
Reduce Postage Costs

April 2016
Wildcard Networks

March 2016
MACC Mobile

January 2016
WOW Training