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Product Spotlight

Engage and inspire action with personalized

video experiences for your customers

A picture, they say, is worth 1,000 words.

But what’s a video worth?

1.8 million words, according to Dr. James McQuivey, Forester Research Analyst. Dr. McQuivey estimates that one minute of video is the equivalent of 1.8 million written words. And according to Forbes, a video with calls to action is 95% more effective than any other form of communication. What that means is your customers will understand their bills better with a personalized video.

SmartVx is just such a video experience platform that revolutionizes how organizations engage and inform their customers. SmartVx drives desired behavior by delivering personalized videos with embedded calls to action. SmartVx offers industry-specific video templates as well as agile video creation, unleashing the potential of video to make meaningful connections, change consumer behavior, and compel customers to act.

Reach and inform more customers in less time through personalized videos, while improving operational efficiencies and customer experiences. In less time than it takes your team to answer the phone each month, you can make it easy for your customers to:

  • Onboard with your organization,
  • Understand their bills,
  • Make online payments and set up auto-pay,
  • Sign up for self-service portal,
  • Sign up for paperless billing,
  • Sign up for budget billing,
  • Register for programs, incentives, and so much more!

Ready to engage your customers with personalized video?

Contact MACC to get started today!

Click here for a QRcode to demonstrate SmartVx

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Article Archives

May 2023
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November 2022
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October 2022
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July 2022
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June 2022
CM is being enhanced to meet BDC requirements

May 2022
Complete AM 22.1 Highlights

Complete CM 22.1 Highlights

April 2022
CM and AM 22.1 Highlights

February 2022
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January 2022
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2021 Articles

November 2021
CM 21.2 Highlights
AM 21.2 Highlights

September 2021
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May 2021
CM 21.1 Highlights
AM 21.1 Highlights

April 2021
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2020 Articles
November 2020
CM 20.2 Highlights
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October 2020
With MACC, you’re ready for the TV Viewer Protection Act

September 2020
Moving full throttle into MACC’s fall release

July 2020
Web Self-Care has new upselling features

May 2020
CM 20.1 Highlights
AM 20.1 Highlights

April 2020
Web Self-Care receives enhancements

2015-2019 Articles

October 2019
CM 19.2 Highlights
AM 19.2 Highlights

September 2019
CM and AM 19.2 sneak peek

June 2019
Web Self-Care improvements

May 2019
CM 19.1 Highlights
AM 19.1 Highlights

December 2018
Real-time payments with CDS Global

October 2018
CM 18.2 Highlights
AM 18.2 Highlights

July 2018
Sales Lead

June 2018
Payroll on the go

May 2018

CM 18.1 Highlights
AM 18.1 Highlights

January 2018
eMACC Management Reports

December 2017
Web Self-Care got RIPPED!

November 2017
TMS Enhancements

October 2017
Accounting Master 17.2
Customer Master 17.2

July 2017
HUBB Reporting

April 2017
Customer Master 17.1 Highlights

January 2017
WSC Reporting Options

December 2016
WSC Reporting Options

October 2016
Customer Master 16.2 Highlights

October 2016
Accounting Master 16.2 Highlights

July 2016
AM Financial Report Tools

June 2016
CM 16.1 Highlights

January 2016
Accounting Master 15.2 Highlights

December 2015
Customer Master 15.2 Highlights